Disappearing windows explorer

[Guest]

Faulting application explorer.exe, version 6.0.2900.2180, faulting module
~8292768171.tmp, version 0.0.0.0, fault address 0x00003a6a.

If i rename the .tmp file would it stop the shut down and restart of windows
explorer?

This has been gooing on for a year and a half...i'm going mad!

....suggestions please.

 

[Wesley Vogel]

Delete the tmp file.

If a file ends with .TMP it is OK to delete.

TMP means temporary.

You can't hurt anything deleting tmp files, unless you just installed some
new program.

Most well mannered programs will delete tmp files when you reboot.

If you are unsure, reboot and check the folder(s) again.

XP will not let you delete a file that is in use. And will let you know
about it with a popup message.

If you try to select and delete all the tmp files in a folder and if any of
them are in use, you'll get an error message. Try to delete a few at a time
to avoid the error message. But, try to delete them all first.

Also if you just installed software you should reboot. Then check the
folder(s) again. Some programs require these files after a reboot. It is
good practice to always reboot after installing any software.

This will open...
C:\Documents and Settings\Your Name Here\Local Settings\Temp
Start | Run | Type: %tmp% | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

This will open...
C:\WINDOWS\Temp
Start | Run | Type: temp | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

I deleted the .tmp file (from the recycle bin too) THEN IT CAME BACK after I
rebooted....
I tried again and deleted another .tmp file with it. The second one is gone
but the first "phantom" .tmp file still came back.

What next?

 

[Wesley Vogel]

Lots of programs create .tmp files. I don't know why you have a .tmp file
that is causing explorer.exe to crash. Let alone for over a year.

This "phantom" .tmp file that came back, was it ~8292768171.tmp again or a
different name/number?

Where was/is that file located? C:\Documents and Settings\Your Name
Here\Local Settings\Temp or C:\WINDOWS\Temp or somewhere else?

Update your antivirus software and run a complete system scan.

Do the same for whatever anti-spyware applications that you have.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Ramesh, MS-MVP]

Most likely a Malware. It might be a DLL file with .TMP extension, hooked
into explorer.exe process.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I deleted the .tmp file (from the recycle bin too) THEN IT CAME BACK after I
rebooted....
I tried again and deleted another .tmp file with it. The second one is gone
but the first "phantom" .tmp file still came back.

What next?

 

[Wesley Vogel]

Hi Ramesh,

Good point!

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Most likely a Malware. It might be a DLL file with .TMP extension, hooked
into explorer.exe process.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I deleted the .tmp file (from the recycle bin too) THEN IT CAME BACK
after I rebooted....
I tried again and deleted another .tmp file with it. The second one is
gone but the first "phantom" .tmp file still came back.

What next?

Delete the tmp file.

If a file ends with .TMP it is OK to delete.

TMP means temporary.

You can't hurt anything deleting tmp files, unless you just installed
some new program.

Most well mannered programs will delete tmp files when you reboot.

If you are unsure, reboot and check the folder(s) again.

XP will not let you delete a file that is in use. And will let you know
about it with a popup message.

If you try to select and delete all the tmp files in a folder and if any
of
them are in use, you'll get an error message. Try to delete a few at a
time
to avoid the error message. But, try to delete them all first.

Also if you just installed software you should reboot. Then check the
folder(s) again. Some programs require these files after a reboot. It
is good practice to always reboot after installing any software.

This will open...
C:\Documents and Settings\Your Name Here\Local Settings\Temp
Start | Run | Type: %tmp% | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

This will open...
C:\WINDOWS\Temp
Start | Run | Type: temp | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Thanx for the suggestion but how do i fix it?

Most likely a Malware. It might be a DLL file with .TMP extension, hooked
into explorer.exe process.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I deleted the .tmp file (from the recycle bin too) THEN IT CAME BACK after I
rebooted....
I tried again and deleted another .tmp file with it. The second one is gone
but the first "phantom" .tmp file still came back.

What next?

Delete the tmp file.

If a file ends with .TMP it is OK to delete.

TMP means temporary.

You can't hurt anything deleting tmp files, unless you just installed some
new program.

Most well mannered programs will delete tmp files when you reboot.

If you are unsure, reboot and check the folder(s) again.

XP will not let you delete a file that is in use. And will let you know
about it with a popup message.

If you try to select and delete all the tmp files in a folder and if any
of
them are in use, you'll get an error message. Try to delete a few at a
time
to avoid the error message. But, try to delete them all first.

Also if you just installed software you should reboot. Then check the
folder(s) again. Some programs require these files after a reboot. It is
good practice to always reboot after installing any software.

This will open...
C:\Documents and Settings\Your Name Here\Local Settings\Temp
Start | Run | Type: %tmp% | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

This will open...
C:\WINDOWS\Temp
Start | Run | Type: temp | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Ramesh, MS-MVP]

Run these malware cleaners:

1. Ad-Aware
http://www.lavasoftusa.com

2. SpyBot S&D
http://www.safer-networking.org

3. CWShredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Update 1 & 2 before running a scan.

Clean-up Windows Startup:
http://windowsxp.mvps.org/startup.htm

Then, run a full system virus scan with fully updated definitions. Try Trend
Micro's Sysclean package (free), it's capable of eliminating keyloggers,
trojans etc.

Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html


Tutorials

Spybot - Search & Destroy:
http://www.cit.cornell.edu/computer/security/spyware/spybot/#adaware

Ad-Aware SE:
http://www.cit.cornell.edu/computer/security/spyware/adaware/

Tutorial for Kapersky On-line Virus Scanner
http://aumha.net/viewtopic.php?t=15574

- - -

If that does not help, download HijackThis from
http://www.spywareinfo.com/~merijn/ Generate a log using HijackThis and
visit any of these forums below to post your HijackThis log. The experts
there will guide you on Malware removal.

AumHa forums: http://www.aumha.net
CastleCops forums: http://castlecops.com/forum67.html
Wilders Security Forums: http://www.wilderssecurity.com
Spyware Warrior: http://www.spywarewarrior.com/index.php

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanx for the suggestion but how do i fix it?

Most likely a Malware. It might be a DLL file with .TMP extension, hooked
into explorer.exe process.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I deleted the .tmp file (from the recycle bin too) THEN IT CAME BACK after
I
rebooted....
I tried again and deleted another .tmp file with it. The second one is
gone
but the first "phantom" .tmp file still came back.

What next?

Delete the tmp file.

If a file ends with .TMP it is OK to delete.

TMP means temporary.

You can't hurt anything deleting tmp files, unless you just installed
some
new program.

Most well mannered programs will delete tmp files when you reboot.

If you are unsure, reboot and check the folder(s) again.

XP will not let you delete a file that is in use. And will let you know
about it with a popup message.

If you try to select and delete all the tmp files in a folder and if any
of
them are in use, you'll get an error message. Try to delete a few at a
time
to avoid the error message. But, try to delete them all first.

Also if you just installed software you should reboot. Then check the
folder(s) again. Some programs require these files after a reboot. It
is
good practice to always reboot after installing any software.

This will open...
C:\Documents and Settings\Your Name Here\Local Settings\Temp
Start | Run | Type: %tmp% | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

This will open...
C:\WINDOWS\Temp
Start | Run | Type: temp | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Thanx.
I tooka hint from your second-to-last post and seached Microsoft's www for
malware. I eventually got round to downloading Microsoft Anitspyware.

Well needless to say, it did wonders, and my desktop no longer has naked
moments at start-up.
")

Run these malware cleaners:

1. Ad-Aware
http://www.lavasoftusa.com

2. SpyBot S&D
http://www.safer-networking.org

3. CWShredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Update 1 & 2 before running a scan.

Clean-up Windows Startup:
http://windowsxp.mvps.org/startup.htm

Then, run a full system virus scan with fully updated definitions. Try Trend
Micro's Sysclean package (free), it's capable of eliminating keyloggers,
trojans etc.

Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html


Tutorials

Spybot - Search & Destroy:
http://www.cit.cornell.edu/computer/security/spyware/spybot/#adaware

Ad-Aware SE:
http://www.cit.cornell.edu/computer/security/spyware/adaware/

Tutorial for Kapersky On-line Virus Scanner
http://aumha.net/viewtopic.php?t=15574

- - -

If that does not help, download HijackThis from
http://www.spywareinfo.com/~merijn/ Generate a log using HijackThis and
visit any of these forums below to post your HijackThis log. The experts
there will guide you on Malware removal.

AumHa forums: http://www.aumha.net
CastleCops forums: http://castlecops.com/forum67.html
Wilders Security Forums: http://www.wilderssecurity.com
Spyware Warrior: http://www.spywarewarrior.com/index.php

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanx for the suggestion but how do i fix it?

Most likely a Malware. It might be a DLL file with .TMP extension, hooked
into explorer.exe process.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I deleted the .tmp file (from the recycle bin too) THEN IT CAME BACK after
I
rebooted....
I tried again and deleted another .tmp file with it. The second one is
gone
but the first "phantom" .tmp file still came back.

What next?

Delete the tmp file.

If a file ends with .TMP it is OK to delete.

TMP means temporary.

You can't hurt anything deleting tmp files, unless you just installed
some
new program.

Most well mannered programs will delete tmp files when you reboot.

If you are unsure, reboot and check the folder(s) again.

XP will not let you delete a file that is in use. And will let you know
about it with a popup message.

If you try to select and delete all the tmp files in a folder and if any
of
them are in use, you'll get an error message. Try to delete a few at a
time
to avoid the error message. But, try to delete them all first.

Also if you just installed software you should reboot. Then check the
folder(s) again. Some programs require these files after a reboot. It
is
good practice to always reboot after installing any software.

This will open...
C:\Documents and Settings\Your Name Here\Local Settings\Temp
Start | Run | Type: %tmp% | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

This will open...
C:\WINDOWS\Temp
Start | Run | Type: temp | Click OK |
Click in the right hand pane | Ctrl + A to select All |
This will send the files to the Recycle Bin...
Right click and select Delete or hit your Delete key

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In Oyinda <[email protected]> hunted and pecked:
Faulting application explorer.exe, version 6.0.2900.2180, faulting
module
~8292768171.tmp, version 0.0.0.0, fault address 0x00003a6a.

If i rename the .tmp file would it stop the shut down and restart of
windows explorer?

This has been gooing on for a year and a half...i'm going mad!

...suggestions please.

 

[Ramesh, MS-MVP]

You're welcome Oyinda.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanx.
I tooka hint from your second-to-last post and seached Microsoft's www for
malware. I eventually got round to downloading Microsoft Anitspyware.

Well needless to say, it did wonders, and my desktop no longer has naked
moments at start-up.
")

: