Dial-Up Modem Error 633

[Richard B]

I have been trying to identify a problem with my Dial-Up modem. A
problem exists where the connection is dropped, a redial is attempted,
but something in the system is still seeing the connection as open. But
when I look at the connection, it says it is closed. I have been
looking for causes and ways to correct this, but so far nothing has
worked. The modem is a: Conexant D850 PCI V.92 Modem.

Frankly, I don't know what to post here. There is so much information
that I could give I don't know what information would be useful in
asking for help.

I run a diagnostic, but it says it can't find anything wrong. I have
generated a Remote Access Diagnostic Report, but communication systems
is not one of my strong areas and I don't know what to look for.

So far the only way to recover from this problem is to reboot the PC.

I would appreciate any help, anyone could provide.

Thank you,

Richard..

P.S. If this is the wrong forum to post, please direct me to the correct
one.

 

[Aanand Ramachandran]

Hi Richard,
Can you collect the following logs and send them to me? I will see
whats going wrong

RAS Logs
To collect these logs execute the following from elevated command prompt

. netsh ras set tr * en This enables RAS tracing
. <recreate the issue>
. netsh ras set tr * di This disables RAS tracing

This will generate log files in the %windir%\tracing directory. Please
zip the files and send them to me

thanks
Aanand

 

[Guest]

I have been trying to identify a problem with my Dial-Up modem. A
problem exists where the connection is dropped, a redial is attempted,
but something in the system is still seeing the connection as open. But
when I look at the connection, it says it is closed. I have been
looking for causes and ways to correct this, but so far nothing has
worked. The modem is a: Conexant D850 PCI V.92 Modem.

Frankly, I don't know what to post here. There is so much information
that I could give I don't know what information would be useful in
asking for help.

I run a diagnostic, but it says it can't find anything wrong. I have
generated a Remote Access Diagnostic Report, but communication systems
is not one of my strong areas and I don't know what to look for.

So far the only way to recover from this problem is to reboot the PC.

I would appreciate any help, anyone could provide.

Thank you,

Richard..

P.S. If this is the wrong forum to post, please direct me to the correct
one.

 

[Guest]

I had the same error message 633 when setting up dial-up networking. In the
internet explorer options I had to set the connection to never disconnect. I
then went to the modem options and only configured the modem to disconnect
after the desired time. When both Internet Explorer and the modem were
configured to turn off after a desired time the error message 633 show and
the system was unstable.