Dial up connections - username and password

[Guest]

I work in IT support and have been getting a bunch of calls lately from dial
up users that have to enter their username and password every time they
connect in order to get onto the web. It seems that windows is not properly
saving the username or password. What is the problem here?

 

[CWatters]

I work in IT support and have been getting a bunch of calls lately from dial
up users that have to enter their username and password every time they
connect in order to get onto the web. It seems that windows is not properly
saving the username or password. What is the problem here?

I saw something similar awhile back on windows 98. It seemed to occur most
when trying to connect to overloaded ISP.... It was as if Windows was
assuming the cause of every failed connection was an incorrect stored
username and password. eg fail to connect once due to a lack of free lines
and it throws away the stored data. Not exactly clever.

I don't think these will help because they are mostly concerned with it just
forgetting the password (eg not both)..

http://support.microsoft.com/defaul...port/kb/articles/Q148/9/25.asp&NoWebContent=1

http://www.annoyances.org/exec/show/article04-004

 

[Steve Nielsen]

I saw something similar awhile back on windows 98. It seemed to occur most
when trying to connect to overloaded ISP.... It was as if Windows was
assuming the cause of every failed connection was an incorrect stored
username and password. eg fail to connect once due to a lack of free lines
and it throws away the stored data. Not exactly clever.

I can confrim that this is also the case with Win2K Pro dialup but i
have not used XP with dialup so can't confirm that.

Steve

 

[Kelly]

Hi,

This works for all non saved passwords:

Go to Start/Run and type in: services.msc
Scroll down to Protected Storage and verify that the service is started.

OLEXP: Your Password Is Not Retained in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q264672

Your Password Is Not Retained in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q259416&