Device Manager/System Restore/Modem Problem

[Guest]

On startup, my modem is not recognized and Device Manager is blank. When I
try System Resore to an earlier Resore point, I get the message "Cannot
Restore to this point - no changes made".

I then have to restart in Safe Mode and Run
"%SystemRoot%\System32\Restore\Rstrui.exe" and this will restore the system
to the earlier Restore point and everything works.

The problem is that this re-occurs again the next day or even later on the
same day after shutdown and restart. I have run Antivirus and Spyware - no
virus or critical spyware.

Can anyone please help. Thanks

 

[John7]

On startup, my modem is not recognized and Device Manager is blank. When I
try System Resore to an earlier Resore point, I get the message "Cannot
Restore to this point - no changes made".

I then have to restart in Safe Mode and Run
"%SystemRoot%\System32\Restore\Rstrui.exe" and this will restore the system
to the earlier Restore point and everything works.

The problem is that this re-occurs again the next day or even later on the
same day after shutdown and restart. I have run Antivirus and Spyware - no
virus or critical spyware.

Can anyone please help. Thanks

Hi Tony,

Run disk check, tell us what you get.
Get a diagnostic from the HD manufacturer site and have it check your HD.

Is your HD larger than 128 GB while not having SP2 installed ?

John7

 

[Guest]

This might apply, look it over, your call..
http://support.microsoft.com/default.aspx?scid=kb;en-us;893249
j;-j

 

[Ramesh, MS-MVP]

This issue showing up recently, seems to be caused by a Malware named
Apropos.C. It installs a Kernel driver with a random file name. More
information available at:

http://securityresponse.symantec.com/avcenter/venc/data/spyware.apropos.c.html

Removal tool:

See if running the AproposFix tool below helps:
http://www.dslreports.com/forum/remark,14679793

Thanks to McCarthy for supplying the above URL. Note that the utility
referenced above removes a Malware reponsible for blank device manager.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

 

[Guest]

This site may add some incite on the relationship between malware and
rootkits...
http://www.sysinternals.com/utilities/rootkitrevealer.html
j;-j

 

[Guest]

Thanks a lot Ramesh. The Aproposfix utility seemed to have fixed the problem.
Also thanks to everyone else who provided other info.

 

[Ramesh, MS-MVP]

You're welcome Tony.

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com

 

[Guest]

I have the folowing file that has a start mode of Boot. Even when I search,
unhide all extensions, use run command, it doesn't show up anywhere.

SYSTEM INFORMATION

NAME DESC. FILE
FILE TYPE

SZKG SZKG C:\WINDOWS\SYSTEM32\DRIVERS\SZKG.SYS KERNEL DRIVER

STARTED START MODE STATE STATUS ERR. CONTROL

NO BOOT STOPPED OK NORMAL

ACCEPT PAUSE ACCEPT STOP

NO NO

Someone told me that this is not an Microsoft file.

I don't know what it is or how to get rid of it.

Any help?

Thanks,

Jenny