Device Manager has Multiple "HID-compliant mouse" entries


F

Frank J. Lhota

Recently I bought a new computer. During initial setup, I had two
instances where the mouse suddenly stopped working. I opened the Device
Manager so that I could perform the usual fix where I uninstall the
mouse, so that a hardware scan could then re-install it. To my surprise,
the Device Manager had *two* entries labeled "HID-compliant mouse" under
"Mice and other pointing devices" section. When I try to uninstall the
one of the other "HID-compliant mouse" entries, the Device Manager seems
to hang. The other "HID-compliant mouse" entry can uninstall easily and
quickly, but if I do a hardware scan after that, that second entry
reappears.

What is going on here? Is this a problem, and how do I fix it?
 
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J

Jerry

You boot into Safe Mode, open Device Manager, and delete/remove all those
'duplicated' entries then reboot to let Windows re-detect.
 
F

Frank J. Lhota

Jerry said:
You boot into Safe Mode, open Device Manager, and delete/remove all those
'duplicated' entries then reboot to let Windows re-detect.

Thanks for the advice. Unfortunately even in Safe Mode, I can only
delete one of the two entries. Deleting the other will cause Device
Manager to hang.
 
R

Robert Gault

Frank said:
Thanks for the advice. Unfortunately even in Safe Mode, I can only
delete one of the two entries. Deleting the other will cause Device
Manager to hang.

It should be obvious that deleting the entry in use will hang the
system. The question is why is there a second entry. What do you have
listed under Human Interface Devices in Device Manager? There should be
only one entry for the mouse in use.

If you see a second HID mouse entry that does not make sense, try
removing it and then the extra Mouse Pointer entry. Report what you find
and what happens.
 
F

Frank J. Lhota

Robert said:
It should be obvious that deleting the entry in use will hang the
system.

That is not true. You can often uninstall a current device, then do a
hardware scan to re-install that device. In fact, that is a common
method of fixing a faulty driver installation.

You can even do that with devices such as the mouse. The only caveat
here is that right after you uninstall the mouse, it will not be usable,
so you need to know how to operate the device manager using the keyboard
alone. But in virtually all cases, doing a hardware scan will re-install
the mouse, and the mouse will become operable again.
The question is why is there a second entry. What do you have
listed under Human Interface Devices in Device Manager? There should be
only one entry for the mouse in use.

If you see a second HID mouse entry that does not make sense, try
removing it and then the extra Mouse Pointer entry. Report what you find
and what happens.

I would love to do this, but as I already pointed out, I cannot remove
the two entries via Device Manager, even from safe mode.

On the bright side, whatever fiddling around I have been doing with this
driver seems to have eliminated any problem I've had with the mouse. It
has been operating fine. My interest in this problem is now basically
theoretical.
 
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I am having a similar problem, but I think it is very different. When I look at my device managers, I see that I have 4 different Mice installed, even after I uninstalled the three uneeded ones. What ends up happening is they disconnect and reconnect randomly which causes my computer to freeze for nearly 1-2 seconds. I looked and uninstalled one of the HID compliance consumer control devices, which I do not think I am suppose to have two of either. Any thoughts?
 
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That is not true. You can often uninstall a current device, then do a
hardware scan to re-install that device. In fact, that is a common
method of fixing a faulty driver installation.

You can even do that with devices such as the mouse. The only caveat
here is that right after you uninstall the mouse, it will not be usable,
so you need to know how to operate the device manager using the keyboard
alone. But in virtually all cases, doing a hardware scan will re-install
the mouse, and the mouse will become operable again.


I would love to do this, but as I already pointed out, I cannot remove
the two entries via Device Manager, even from safe mode.

On the bright side, whatever fiddling around I have been doing with this
driver seems to have eliminated any problem I've had with the mouse. It
has been operating fine. My interest in this problem is now basically
theoretical.

I have had as many as 15 HID Compliant Mouse (sp? mice?) in device manager. My Razer Naga starts acting up. It randomly zooms across the screen or slowly meanders up or down the screen from where it is supposed to be. I found through trial and error that a program that I run that creates a virtual mouse and keyboard was creating those additional entries. I don't' know why they cause my installed mouse to act weird, but they do. Now, whenever my mouse starts acting weird, I go into Device Manger, View., check Show Hidden Devices and Uninstall all of them except my Razer Naga mouse and Razer Black Widow keyboard. Good luck!!
 

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