device driver preventing standby

A

ALev

I have recently been receiving the following error a lot after I try to put
my laptop that uses Windows XP on standby. I usually come back after several
hours and realize that the computer never went to standby but instead just
displayed the following error message and continued running.

"The device driver for the 'Officejet J4500 (DOT4PRT)' device is preventing
the machine from entering standby. Please close all applications and try
again. If the problem persists, you may need to update this driver."

Officejet J4500 is my printer which is connected via a USB. Does anyone know
how I can update this driver or prevent this from occurring again?

Andrew
 
D

Don Phillipson

I have recently been receiving the following error a lot after I try to put
my laptop that uses Windows XP on standby. I usually come back after several
hours and realize that the computer never went to standby but instead just
displayed the following error message and continued running.

"The device driver for the 'Officejet J4500 (DOT4PRT)' device is preventing
the machine from entering standby. Please close all applications and try
again. If the problem persists, you may need to update this driver."

Officejet J4500 is my printer which is connected via a USB. Does anyone
know > how I can update this driver or prevent this from occurring again?

Does this happen when the printer is connected but switched off?
 
H

Himanshu Dogra

Hi

you dont need tp update your driver. The problem is with the startup entry
which is causing the error message to come up on the screen. My recomendation
is to follow the steps in this article :
http://support.microsoft.com/default.aspx/kb/310353

This article will tell you how to perform the clean boot and after
performing clean booting if you feel there is no problem let me know.


Regards

Himanshu Dogra
B.Engg, GCB, DBA, MISM (Australia)
MCSE 2003
 
A

ALev

I think not, although I can't remember for sure whether that's the case. I'll
try turning the printer off before I go to standby and see if I ever get that
error again. (That will also save energy :))

Thanks.
 
A

ALev

OK. I turned off my printer and tried to put my computer on standby. When I
came back several hours later, the computer was still "humming" but it had a
black screen and I could not interact with it. So, I had to power cycle the
computer. So, I think the same thing happened the device driver prevented the
computer from going into standby again. Perhaps after awhile, when it then
tried to hibernate, that is what caused the black screen and the less of
responsiveness.

Anyway, I don't understand why I would need to do a clean boot because the
problem occurs when I try to put the computer on standby or turn it off, not
when I boot it up. Are there any other solutions?

Andrew
 
A

Andrew McLaren

Hi Andrew,
Anyway, I don't understand why I would need to do a clean boot because the
problem occurs when I try to put the computer on standby or turn it off, not
when I boot it up. Are there any other solutions?

You're right - a clean boot is very unlikely to solve this problem.
Likewise, power-cycling the machine.

I suspect the error message means what it says: the device driver for
your HP OfficeJet printer is stopping Windows from going into the
Standby state.

Power management is pretty complicated because it relies on cooperation
between the hardware, the BIOS, the operating system, and all the
various devices from other manufacturers which are attached to the
machine (and install device drivers). *In theory*, the ACPI
Specification sets out how everything should work; and every vendor
follows the ACPI Spec; but, uh, it doesn't always work in practice.

Not every device can tolerate the machine going into a low power state
(such as StandBy, S3), and then resuming to a full power state (S0). So
before Windows XP goes into the standby state, it polls each device
driver to get the driver's "approval" to go ahead and power down. If the
device driver replies okay, all is good. But if the device driver
responds negatively, or worse, does not respond at all (eg if the device
driver doesn't even listen for these messages from Windows power
management), then Windows will take what seems to be the "safe" course
of action and not go into Standby.

If a driver does not respond to Widows' request to go into a low power
state, then it displays the message you're seeing. In many (most?)
cases, the message is accurately reporting what happened: "The device
driver for the <blah> device is preventing the machine from entering
standby".

The first line of attack in your case, will be to make sure you have the
latest and greatest drivers for your printer; because the newer the
drivers, the more likely they are to work well with Windows power
management.

The device drivers are written and supplied by the vendor of the device;
in this case, HP. You can get driver updates from teh HP website. Go to:

http://welcome.hp.com/country/us/en/support.html

enter "OfficeJet J4500" and then follow the instructions to download
your drivers.

You may also need to check with HP Support, and see if this is a known
problem with the J4500 drivers.

As a general health-and-fitness thing, also make sure you have XP
Service Pack 3 installed, plus all teh importnant hotfixes from Windows
Update. There have been several fixes for power management issues, over
the life of the XP product.

Hope this helps,

Andrew
 
A

ALev

Thank you for your *very* helpful post. I went to the HP website and found a
recent driver update that "corrects an issue that can cause your computer to
lose the connection with your printer, which may result in incomplete print
jobs and loss of printer status messaging". I think this update sounds very
promising.
 
A

ALev

The new driver did not work. Now I just unplug the USB cable that connects
the printer to the computer, whenever I am not printing something. That seems
to work.

Andrew
 

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