Device Driver crashes/Blue Sceen Dump

[jack1240]

I recently purchased a Dell Inspiron 9100 w XP PRO. I am
using a Scientic Atlanta Cable modem to connect to my
digital cable provider. I consistently get crash dumps
when accessing AOL and frequent dumps on Internet
accesses. I believe I also am getting crashes on Yahoo
mail. The Microsoft reports all say the crash was caused
by a device driver but they cannot be clear as to which
one, etc. Any suggestions will be greatly appreciated.
Cable modem worked fine with WIN98 and Gateway laptop.

 

[Guest]

-----Original Message-----
I recently purchased a Dell Inspiron 9100 w XP PRO. I am
using a Scientic Atlanta Cable modem to connect to my
digital cable provider. I consistently get crash dumps
when accessing AOL and frequent dumps on Internet
accesses. I believe I also am getting crashes on Yahoo
mail. The Microsoft reports all say the crash was caused
by a device driver but they cannot be clear as to which
one, etc. Any suggestions will be greatly appreciated.
Cable modem worked fine with WIN98 and Gateway laptop.
.

This is a USB modem

 

[Will Denny]

Hi

Could you please post the Stop Code(s) that accompanies the BSOD(s)?

--

Will Denny
MS-MVP Windows - Shell/User


| I recently purchased a Dell Inspiron 9100 w XP PRO. I am
| using a Scientic Atlanta Cable modem to connect to my
| digital cable provider. I consistently get crash dumps
| when accessing AOL and frequent dumps on Internet
| accesses. I believe I also am getting crashes on Yahoo
| mail. The Microsoft reports all say the crash was caused
| by a device driver but they cannot be clear as to which
| one, etc. Any suggestions will be greatly appreciated.
| Cable modem worked fine with WIN98 and Gateway laptop.