Use my Remove-it software. Choose yes for all options when prompted.
Download it here http://www.ms-mvp.org/
--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
Don't use anything from "The Real Truth MVP". His name is Chris Butts and he
is not a real anything let alone an MVP. If you use his software it will
prevent you from getting to real malware-fighting websites.
As for your problem, because you haven't given any details about what the
background says or what you've already done, I can only give you general
advice.
For instance, if the desktop background is telling you to install a certain
program, look for the program name at the above websites.
Malwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job.
Both have free versions and you do not need to purchase these programs.
These may work for you and all may be well. However, in many cases the
computer will also be infected with Zlob and/or Vundo trojans and protected
by a rootkit. These machines are extremely difficult to clean.
If your machine is one of these cases, get guided help at one of the
specialty forums below. If you can't do the work yourself (and there is no
shame in admitting this isn't your cup of tea), you can take your machine
to a local computer professional. I don't recommend using
BigComputerStore/GeekSquad types of places.
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