Designjet HP111R - faulty

[PeterL]

I'm posting from Cornwall in the UK

My Designjet HP111R has just started posting an 8611 error code. I just
don't know how to fault-find or resolve this and the cost of a call out,
let alone the cost of replacement parts, appears to be prohibitively
expensive*.

The plotter is just under two years old and has had light use. It's in
near-showroom condition. It seems a terrible shame to consign it to
landfill.

Does anyone have any pointers or know of a company that would be happy
to part-ex or refurbish?

Thanks

* ~£200+VAT call out charge for the first hour + parts. Depending on
what's wrong, of course, major parts £150 - 200+VAT

 

[David H. Lipman]

I'm posting from Cornwall in the UK

My Designjet HP111R has just started posting an 8611 error code. I just don't know how
to fault-find or resolve this and the cost of a call out, let alone the cost of
replacement parts, appears to be prohibitively expensive*.

The plotter is just under two years old and has had light use. It's in near-showroom
condition. It seems a terrible shame to consign it to landfill.

Does anyone have any pointers or know of a company that would be happy to part-ex or
refurbish?

Thanks

* ~£200+VAT call out charge for the first hour + parts. Depending on what's wrong, of
course, major parts £150 - 200+VAT

The code is 86:11 not 8611

http://h20565.www2.hp.com/portal/si...et.endCacheTok=com.vignette.cachetoken#N10400

Shortened
https://tinyurl.com/ln48t34

"86:11 error code
Explanation

Scan-axis shutdown during initialization. This error typically occurs when the printer
detects an incorrect length.

Recommended action
If the Carriage stopped on the right-hand side of the Printer:
Check that the foam packing that secures the Carriage during shipping has been removed.
Make sure that the carriage is properly latched.
If the Carriage stopped in the middle of the print zone, please call HP for technical
support to troubleshoot the problem. Click here for information on contacting HP Customer
Care. "