Dell Inspirion Q&z keyboard problem

[dan carter]

help. i am running windows xp home on a dell inspirion 2650 laptop. every
time i press the right shoft key, i get the letter Z when i press the left
shift key, i get the letter Q. don't know how i did it - or how to undo it.
help. thanks. dan carter

 

[Mark L. Ferguson]

Go to Start/Run, and type DEVMGMT.MSC , highlight the Keyboard device,
Action menu, "Uninstall", then Action menu,"scan for hardware changes", to
find the device drivers again automatically.

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Mark L. Ferguson MS-MVP
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[dcarter]

Mark: I tried, but w/o success. [FYI: I would click on Uninstall, a
dialog box would say that I'd have to restart & I'd click OK, the computer
would reboot and I guess it would automatically detect that the keyboard had
been uninstalled because a dialog box would say that the computer has to
restart (again) to install new hardware. It would, but the prolem persists.]
In any event, just for clarification, all I have to do is depress the shift
key and I get a letter: q or z. Any other thoughts? Thanks. Dan (PS:
Typing this a different computer/keyboard.) Additionally, I messed up my
registered email address: it is (e-mail address removed).