Dell dimension 9200 keeps freezing with Vista home Premium

[Guest]

the computer freezes at random intervals for half a minute to 2 minutes and
then continues. Dell have replaced the computer and the replacement exhibits
the same symptoms . the event viewer gives the following info: " Event ID 9.
device, \Device\Ide\iaStor0 did not respond within timeout period" Dell
support do not seem to have any ideas. Can anybody help?

 

[CZ]

the computer freezes at random intervals for half a minute to 2 minutesthen continues. Dell have replaced the computer and the replacement exhibits
the same symptoms . the event viewer gives the following info: " Event ID 9.
device, \Device\Ide\iaStor0 did not respond within timeout period" Dell
support do not seem to have any ideas. Can anybody help?


kendor:

Reinstall w/o RAID?

http://www.dellcommunity.com/supportforums/board/message?board.id=dim_harddrive&thread.id=124682

 

[Guest]

Kendor,

I'm having a similar problem with a Dell Dimension E520 that I purchased in
December with XP. I did a clean install using the disks sent to me by Dell
for the Express Upgrade. My system also randomly freezes for 30-60 seconds
and then resumes like nothing happened. Dell Tech Support has not helped.
They say it's a software issue or my printer not a Dell Hardware issue. What
a surprise! They've recommended I reinstall Vista. After spending most of
the weekend trying to do an upgrade from XP to Vista that kept failing (again
Dell couldn't resolve) I did a clean install which means I had to re-copy all
my previous files and programs back onto the computer, I'm not in the mood to
do a reinstall when Dell is just guessing this is the problem.

Have you have any luck resolving?

 

[Guest]

Thanks for the advice but have now tried this and there is no improvement.

 

[Guest]

Tried again to switch off Raid and succeeded this time . Had to reload Vista
and it seems to work. I have been running computer for over an hour without
trouble Thanks

 

[Guest]

I also have a Dell E520 purchased in Dec. with XP.

I don't know if this will help or not, but I was having a similar
problem in Home Premium. System would lockup/freeze for 10 - 40 seconds and
come back like nothing happened. This is a new Dell machine and Dell had me
running all kinds of checks on Hard drive and Memory. At one point, I was
running the Performance Monitoring and saw really high (400+) memory page
faults and high spikes in disk usage around the time of lockups. I removed
the news feed gadget and turned off my slide show gadget which seemed to
help. The real help that I found was to go into Norton Internet Security,
Reports & Stats and turn off the logging of alerts. For some reason, the Dell
Support agent was trying to do multiple opens on the log files. I have now
been able to keep things running for more than 2 hours at a time without any
lockups.

 

[Guest]

Reinstalling without Raid fixed my problem thanks

 

[sam2074]

to solve this issue. go to :
Bios (press F2 at boot).->Performance->HDD Acoustic Mode and set it to
Suggested — Allow drive manufacturer to select mode.

regards
Dell

 

[Guest]

Found this on another site. Works for me going on 2 weeks without a freeze one.
Don't know why it works but it dose. Take care

Good news, it looks like the problem is solved !!!
Indeed, after reporting the problem to Dell Europe, I was called by a
technician who told me that a solution had been found and how to fix the
problem. He kindly assisted me on the phone during the whole process.
(This fix applies to a Dell Dimension 9200 with two hard disks in RAID 0 on
SATA ports 0 & 1 and two CD drives on SATA ports 2 & 3)
What I had to do was move the CD drives from SATA ports 2 and 3 to ports 4
and 5. If you open your computer, you will see two orange cables coming from
the CD drives to connectors on the motherboard. Two other free connectors are
located underneath. You just have to disconnect both cables and connect them
into the lower set of connectors.
After this is done, when you restart the computer, you have to go to the
setup (F2 at startup) and change the status of the SATA ports 2, 3, 4 and 5:
Drives
SATA-2 set to OFF
SATA-3 set to OFF
SATA-4 set to ON
SATA-5 set to ON
You can then save and leave the setup. After you restart, the computer runs
smoothly.
I did this about an hour ago and didn't experience any freeze yet. I guess
the "30 second freeze syndrome" is history now

 

[Ron]

Also, IASTOR is used whether you have RAID or not,

download and install the latest Intel matrix storage manager application for
your system on dell's drivers and downloads page