Deleted items remain in my inbox

[Guest]

I've set up Outlook to be my primary e-mail manager for my AOL account. It
seems to have done everything correctly, except I do not have a deleted items
in the new set of folders that I have for this account. Every time I try to
delete an item, it remains in my inbox and the letters are stricken through.
It does not move it to my deleted items and when I exit, it does not remove
it from the inbox either (though I have set it up that way). I've tried to
set up a rule to delete it, and I've tried to use the organize tool to get it
to remove the read items to the deleted items. I've also tried to create a
folder for deleted items within the set of folders created when I set up the
new account (for AOL mail). Can someone tell me what I'm doing wrong?

 

[Gordon]

I've set up Outlook to be my primary e-mail manager for my AOL account. It
seems to have done everything correctly, except I do not have a deleted items
in the new set of folders that I have for this account. Every time I try to
delete an item, it remains in my inbox and the letters are stricken through.
It does not move it to my deleted items and when I exit, it does not remove
it from the inbox either (though I have set it up that way). I've tried to
set up a rule to delete it, and I've tried to use the organize tool to get it
to remove the read items to the deleted items. I've also tried to create a
folder for deleted items within the set of folders created when I set up the
new account (for AOL mail). Can someone tell me what I'm doing wrong?

It's because AOL is an IMAP account, NOT a POP mail server. You need to
go to Tools-Send and Receive, highlight the AOL account and click on
"Process Marked Headers" (assuming Outlook 2003, although I think
Outlook 2002 was very similar....)

HTH

 

[Guest]

Thanks. Actually, this old computer has Outlook 2000. Perhaps I should
upgrade and try again. Thanks for the advice.

 

[Gordon]

Thanks. Actually, this old computer has Outlook 2000. Perhaps I should
upgrade and try again. Thanks for the advice.

:

In that case you need the "Remote Mail" menu AFAIR.....

 

[BillR [MVP]]

Edit | Purge Deleted Items
You can add the purge deleted items button to your toolbar.
You can also set the view with IMAP to hide deleted messages.

 

[Guest]

You can also set the view with IMAP to hide deleted messages.

This would be incredibly useful in cleaning up my Inbox. How can I setup
Outlook to hide the deleted messages?

Nevermind, I just discovered it!

View -> Arrange By -> Current View -> Hide Messages Marked for Deletion

 

[Guest]

You can also set the view with IMAP to hide deleted messages.

This would be incredibly useful in cleaning up my Inbox. How can I setup
Outlook to hide the deleted messages?

Thanks!

 

[BenRussoUSA]

Could MS please enhance Outlook to have the feature like other IMAP mail
clients, such that when you "delete" a message in an IMAP folder instead of
just marking it as deleted outlook moves it to a designated folder?