delete an email that neither appears in the Outbox nor Sent Box?

[findeville]

Outlook has been trying to send an outgoing email for the past week but
without success. During this time, all other outgoing emails have been
'locked' in the Outbox. Having deleted all the outgoing emails from the
Outbox, the system still continues to try sending the first offending item.
The email cannot be located either the Outbox nor the Sent Box.

Until this situation is resolved, I cannot send emails. Meantime, I can
continue to receive emails.

 

[Brian Tillman [MVP - Outlook]]

Outlook has been trying to send an outgoing email for the past week but
without success. During this time, all other outgoing emails have been
'locked' in the Outbox. Having deleted all the outgoing emails from the
Outbox, the system still continues to try sending the first offending item.
The email cannot be located either the Outbox nor the Sent Box.

Until this situation is resolved, I cannot send emails. Meantime, I can
continue to receive emails.

Possible undeliverable read receipt. See if this helps:
http://www.howto-outlook.com/howto/deletereadreceipt.htm

 

[VanguardLH]

Outlook has been trying to send an outgoing email for the past week but
without success. During this time, all other outgoing emails have been
'locked' in the Outbox. Having deleted all the outgoing emails from the
Outbox, the system still continues to try sending the first offending item.
The email cannot be located either the Outbox nor the Sent Box.

Until this situation is resolved, I cannot send emails. Meantime, I can
continue to receive emails.

Do you have Outlook configured to automatically send receipts? If so,
why? Do you have Outlook configured to prompt when to send a requested
read receipt and you chose to send one? Read receipts are hidden by
Outlook in the Outbox folder, and Outlook has problems sending read
receipts which gets them stuck in the Outbox folder (where you can't see
them).

One method of getting rid of hidden stuck read receipts is to use
Outlookspy. See http://www.outlook-tips.net/howto/delete_rr.htm.
Outlookspy isn't free. It expires after its month trial period but is
fully functional during its trial period. Use it to fix your problem,
then reconfigure Outlook's tracking options to always ignore read
receipt requests.

MDBVU32.EXE from Microsoft is free but more difficult to use. Read
http://www.howto-outlook.com/howto/deletereadreceipt.htm.