Delegates Tab Causes Outlook Freeze

D

Douglas Cote

Hello,
I have a user with a problem that is baffling me. When he
clicks on the Delegates tab in the Outlook 2002 (SP2)
options screen, Outlook goes into a non-responsive
state...and stays there indefinitely. The app must be
forcibly shut down. We have tried the following:
Full re-install of Outlook
Replacing the DLGSETP.DLL and DLGSETP.ECF files
Disable and re-enable the Delegate Access Extension
Re-creating the MAPI profile
Click to expand...

The problem does not appear to be related to the mailbox
as we can view the user's delegates from another device.
Can anyone venture a guess as to how to resolve this?

Thanks,
Doug
 

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