Delay in emails

[Guest]

When I send one of my users an email he does not receive it instantly.
Instead he has to click on another folder in outlook, say the calendar and
then the email appears in his inbox.

This is happening to three out of sixty five users.

I have searched the internet and have seen the same problem appear but
no solution.

We are using exchange 2000 sp3 and xp sp1 and sp2 workstations.

No software installations or hardware installations have taken place.

Help!!!

Thanks
Dylan Ward

 

[Roady [MVP]]

This is being controlled by UDP packets. Make sure the firewall isn't
blocking this kind of traffic.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[Jeff Stephenson [MSFT]]

The problem you're having is that the information (called "UDP packets")
that Exchange is sending to notify Outlook of changes to your mailbox is
being blocked by something - probably the Windows Internet Connection
Firewall. You can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.