damaged XP disk

[0nly0neman]

is there anything that MS will do to help me out with a damaged sick? its not
OEM and i do have the CoA and the original CD key...so i would thing there
is something i can do without having to drop another bill on an outdated OS.

 

[Shenan Stanley]

is there anything that MS will do to help me out with a damaged
sick? its not OEM and i do have the CoA and the original CD
key...so i would thing there is something i can do without having
to drop another bill on an outdated OS.

Borrow and copy a generic OEM CD from a friend?

 

[0nly0neman]

Borrow and copy a generic OEM CD from a friend?

thats kind of how i got this one...only they gave me the original disk, and
its scratched...dont know any other people who have their xp disks.

is there any other way at all?

 

[Bruce Chambers]

is there anything that MS will do to help me out with a damaged sick? its not
OEM and i do have the CoA and the original CD key...so i would thing there
is something i can do without having to drop another bill on an outdated OS.

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[Shenan Stanley]

Yes. I'm surprised it wasn't mentioned:

http://support.microsoft.com/default.aspx?scid=kb;en-us;326246

OEM, so less likely they will be able to use the Microsoft direct support -
more likely they will have to contact the original OEM.

 

[Bruce Chambers]

OEM, so less likely they will be able to use the Microsoft direct support -
more likely they will have to contact the original OEM.

Actually, Shenan, the OP said "not OEM."

--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[Shenan Stanley]

Actually, Shenan, the OP said "not OEM."

Oops.
My bad!

 

[Twayne]

is there anything that MS will do to help me out with a damaged sick?

its not OEM and i do have the CoA and the original CD key...so i
would thing there is something i can do without having to drop
another bill on an outdated OS.

Yes, since it's not OEM, MS would replace the disk for you at a reduced
price.