G
Guest
I have been working on a compuer that began having difficulty several weeks ago. It was either started by or made worse by an incomplete removal and then a reinstall of Norton AntiVirus 2003. It is now getting volume shadow errors (no NTFS partition or drive) and also the damaged com+ catalog errors. I have done a system restore and also done a repair of the installation from the XP pro CD. We cannot create an ASR recovery backup because each time you try to backup the system state data this com+ error causes the backup to fail.
I have checked to be sure the com+ event system service and com+ system application services are set to manual and also run the "reg query hklm\system\setup" command and there are no errors. The value for each key is set to 0. I have followed the instructions for "How to Clean up a Damaned Com+ Catalog", knowledge base article #315296. This works well until you start the install through add/remove programs for windows components. You see it start to rebuild the com+ system and then it fails with the following error: "Com+ raised an exception while procession OC_Complete_Installation setup d:\nt\com\com1x\src\complussetupcomsetup\ccomplusxxx.cpp* line 565, Error Code=0x80040206, An unexpected internal error was deteched. The com+ event classes could not be registered." *The very last ccomplusxxx.cpp might not be quite correct as I can't read my writing in my notes but it is close, sorry! Anyway, after this error, the installation completes and everything is fine but the original com+ backup problem remains as before the component install was tried.
Is there anything else I am missing to try with the exception of formatting the drive and reloading? This particular computer belongs to a business running a proprietary software package they are not sure can be reloaded onsite with the software available. Usually, the company dials in to help install and they may not be available for several days and it is mission critical so I would prefer not to have to try to reload it. Also, if I complete a new install without formatting the drive, will it see the existing software and pull it into the registry? I have never known this to be the case but have been told it works and I am skeptical since there would be a new registry built with the install. I do have a backup of the current registry.
Thanks!
Steph
I have checked to be sure the com+ event system service and com+ system application services are set to manual and also run the "reg query hklm\system\setup" command and there are no errors. The value for each key is set to 0. I have followed the instructions for "How to Clean up a Damaned Com+ Catalog", knowledge base article #315296. This works well until you start the install through add/remove programs for windows components. You see it start to rebuild the com+ system and then it fails with the following error: "Com+ raised an exception while procession OC_Complete_Installation setup d:\nt\com\com1x\src\complussetupcomsetup\ccomplusxxx.cpp* line 565, Error Code=0x80040206, An unexpected internal error was deteched. The com+ event classes could not be registered." *The very last ccomplusxxx.cpp might not be quite correct as I can't read my writing in my notes but it is close, sorry! Anyway, after this error, the installation completes and everything is fine but the original com+ backup problem remains as before the component install was tried.
Is there anything else I am missing to try with the exception of formatting the drive and reloading? This particular computer belongs to a business running a proprietary software package they are not sure can be reloaded onsite with the software available. Usually, the company dials in to help install and they may not be available for several days and it is mission critical so I would prefer not to have to try to reload it. Also, if I complete a new install without formatting the drive, will it see the existing software and pull it into the registry? I have never known this to be the case but have been told it works and I am skeptical since there would be a new registry built with the install. I do have a backup of the current registry.
Thanks!
Steph