custom menu command

[Guest]

I have a public contact folder that is associated with a public journal
folder. I am using a second party vendor to journal to the public folder (I
do not think this is the problem). I have associated the activities on the
contact folder to the journal folder. When I go directly into the journal
folder itself, the custom journal form loads no problem. When I try and hit
"new journal item" from the ACTIONS menu dropdown in the associated contact
file, the standard journal form loads. I am probably tired and overlooking
something simple, but I want to be able to work the journal entirely through
the contact file. Any suggestions on how to change the menu dropdown to load
the correct journal form.

BTW: From the default journal form that loads, if you press "new journal",
you get the correct form and journal folder.

Thanks, Melissa

 

[Sue Mosher [MVP-Outlook]]

You are overlooking nothing. This is normal, expected behavior. Outlook provides no mechanism for a contacts folder to know that there's a journal folder related to it through a third-party product. One solution would be a client add-in that uses a different journal form depending on the location of the contact.

IMO, the ISV whose product you're using should have explained this limitation up front.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers