Custom Forms will not open in Outlook 2002. HELP!!!

[Sarah Kingswell]

I have 2 users that logon to a terminal server to use Office. They are
trying to open a custom form which is stored in an organizational forms
library in Exchange. The user gets the following error

"The form requried to view this message cannot be displayed"

I have been through all of the MS articles and cleared cache, deleted cache
file etc etc but it is not fixing the problem. This is really frustrating!
There are other users on the terminal server that can open the forms without
any problems. Also if I try and create a new custom form and save it in the
user's personal folder, I get the same error opening the form. It seems
that I cannot open any custom form no matter where they are stored.

I am beginning to think this problem relates to a corruption in the user's
profile. Does anyone have any ideas what else I can try? Please help.
This is driving me mad :-(

Sarah

 

[Sue Mosher [MVP-Outlook]]

Check the permissions on the user's Forms folder. Without permission to save items there, the forms cache can't operate.

 

[Sarah Kingswell]

Thanks Sue but the user does appear to have access to this folder

C:\Documents and Settings\nbassett\Local Settings\Application
Data\Microsoft\Forms

Is there a way to turn off caching to see if the cache is the problem?


Check the permissions on the user's Forms folder. Without permission to save
items there, the forms cache can't operate.

 

[Sarah Kingswell]

Hi Sue

I have also noticed that when I clear the cache the frmcache.bak file is
re-created. It is almost as though there is something else preventing the
form from loading.

Sarah

 

[Sue Mosher [MVP-Outlook]]

Are you clearing the cache by using the Outlook interface or by deleting the complete contents of the Forms folder?

 

[Sarah Kingswell]

I have been using the clear cache option from Outlook. Also I found another
post which suggested copying the FRMCACHE file from a working version. I
have tried both but to no avail

Are you clearing the cache by using the Outlook interface or by deleting the
complete contents of the Forms folder?

 

[Sue Mosher [MVP-Outlook]]

I would suggest that you completely empty the user's Forms folder.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Sarah Kingswell]

Hi Sue

I am afraid that deleted the contents of the Forms folder has not resolved
the issue.

Sarah
I would suggest that you completely empty the user's Forms folder.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Sue Mosher [MVP-Outlook]]

Have you tried repairing the Outlook installation on that machine? Or a new mail profile for the user? Sometimes this error is a red herring and unrelated to forms at all.