I had tried to install an Antivirus program and now Ctrl+ALT+DEL is will not
work at all. I tried to right click on the taskbar, and the Task Manager is
"grayed out" and I cannot open it. I tried to go to Start, Run, and enter
Regedit and press OK. I got an error message that says: regedit is not a
valid Win32 application. I went to my Windows folder and can see the regedit
application in there. I clicked on it, and it said another program was using
it, when I had all other programs closed. Please help.
Virus Infection
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Run Kaspersky online virus scan Kaspersky Online Scanner.
http://www.kaspersky.com/virusscanner
After the updates have downloaded, click on the "Scan Settings"
button.
Choose the "Extended database" for the scan.
Under "Please select a target to scan", click "My Computer".
When the scan is finished, Save the results from the scan!
Note: You have to use Internet Explorer to do the online scan.
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Download the Trial version of Superantispyware Pro (SAS):
http://www.superantispyware.com/superantispyware.html?rid=3132
Install it and double-click the icon on your desktop to run it.
· It will ask if you want to update the program definitions, click
Yes.
· Under Configuration and Preferences, click the Preferences button.
· Click the Scanning Control tab.
· Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
· On the main screen, under Scan for Harmful Software click Scan your
computer.
· On the left check C:\Fixed Drive.
· On the right, under Complete Scan, choose Perform Complete Scan.
· Click Next to start the scan. Please be patient while it scans your
computer.
· After the scan is complete a summary box will appear. Click OK.
· Make sure everything in the white box has a check next to it, then
click Next.
· It will quarantine what it found and if it asks if you want to
reboot, click Yes.
· To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your
desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and
choose copy.
· Click close and close again to exit the program.
· Please paste that information here for me with a new Hijack This
log.
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