CRITCIMService - msmsgs.exe error - unknown hard error

[Guest]

I get a "CRITCIMService: msmsgs.exe - System Error
Unknown Hard Error" message. This message reappears every
minute or so. I suspect this has something to do with
Windows Messenger, which I do not use but I believe was
updated with SP2.
Since developing this, I can't manually run Norton
AntiVirus. It just blows up. I'm hoping it is working in
the background. I can't run the Norton SystemWorks
installer to even reinstall the software. When NSW did
it's weekly deal, it did not find any Windows or registry
problems. I manually downloaded the latest daily virus
additions successfully.

I also can't run IE. It just blows up.

I can't run the program to Add or Remove System
components. It too just blows up.

I can run Netscape and still surf and check my mail.

Thoughts?

 

[David H. Lipman]

1) Download the following three items...

Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp

Adaware SE (personal free version)
http://www.lavasoftusa.com/

Create a directory.
On drive "C:\"
(e.g., "c:\New Folder")
or the desktop
(e.g., "C:\Documents and Settings\lipman\Desktop\New Folder")

Download sysclean.com and place it in that directory.
Dowload the signature files (pattern files) by obtaining the ZIP file.
For example; lpt192.zip

Extract the contents of the ZIP file and place the contents in the same directory as
sysclean.com.

2) Update Adware with the latest definitions.
3) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
4) Reboot your PC into Safe Mode
5) Using both the Trend Sysclean utility and Adaware, perform a Full Scan of your
platform and clean/delete any infectors/parasites found.
6) Restart your PC and perform a "final" Full Scan of your platform using both the
Trend Sysclean utility and Adaware
7) If you are using WinME or WinXP,Re-enable System Restore and re-apply any
System Restore preferences, (e.g. HD space to use suggested 400 ~ 600MB),
8) Reboot your PC.
9) If you are using WinME or WinXP, create a new Restore point
10) Please report back your results

Dave







| I get a "CRITCIMService: msmsgs.exe - System Error
| Unknown Hard Error" message. This message reappears every
| minute or so. I suspect this has something to do with
| Windows Messenger, which I do not use but I believe was
| updated with SP2.
| Since developing this, I can't manually run Norton
| AntiVirus. It just blows up. I'm hoping it is working in
| the background. I can't run the Norton SystemWorks
| installer to even reinstall the software. When NSW did
| it's weekly deal, it did not find any Windows or registry
| problems. I manually downloaded the latest daily virus
| additions successfully.
|
| I also can't run IE. It just blows up.
|
| I can't run the program to Add or Remove System
| components. It too just blows up.
|
| I can run Netscape and still surf and check my mail.
|
| Thoughts?
|