CRASH ON SATELLITE LAPTOP

[JACKIE]

Satellite 1105 with WinXp Home
After reinstall from the original cds (3) after updated
the WinNp Home until nov 17-03...
When I updated the Norton Antivirus 2002 every time I turn
it on...after loading the desktop...it shows a blue screen
(like DOS) n restarts for the first time ….after warming
up it does the same thing but after half an hour +/-

The screen is this:


A problem has been detected and windows has been shut down
to prevente damage To your computer.

If this is the first time you’ve seen this stop error
screen, restart your computer. If this screen appears
again, follow these steps:

Check to be sure you have adequate disk space if a driver
is identified in the stop message. Disable the driver ot
ceck with the manufacturer for dirver updates. Try
changing video adapters/

Check with your hardware vendor for any BIOS updates.
Diasable

TECH INFORMATION

*** stop: 0x0000008E (0xC0000005, 0x80534DDC,
0xFOFB3848,0x00000000)

Beginning dump of physical memory
Physical memory dump complete
Contact your…….

PLEASE HELP ME ASAP WITH THIS I VE BEEING SEARCHING ON
TOSHIBA NEWSGROUPS, NORTON NEWSGROUPS N NOTHING


(e-mail address removed)

 

[Kirk Leeson [MSFT]]

Hello!

Without looking at the dump (which can be very difficult to get in this kind
of situation), the best I can give you is some very general ideas.

A STOP 0x8E is a KERNEL_MODE_EXCEPTION_NOT_HANDLED error. The 0xC0000005
parameter means that a memory access violation occurred.

Suggestions:

- Safe Mode. What happens if you boot to Safe Mode?
- Make sure you have enough disk space.
- If a driver is identified in the bug check message, disable the driver or
check with the manufacturer for driver updates.
- Try changing video adapters.
- Check with your hardware vendor for any BIOS updates.
- Disable BIOS memory options such as caching or shadowing.
- Disable or remove any drivers or services that were recently added.
- If the error occurs during the startup sequence and the system partition
is formatted with NTFS file system, you might be able to use Safe Mode to
rename or delete the faulty driver. If the driver is used as part of the
system startup process in Safe Mode, you need to start the computer by using
the Recovery Console to access the file.
- If the problem is associated with Win32k.sys, the source of the error
might be a third-party remote control program. If such software is
installed, the service can be removed by starting the system using the
Recovery Console and deleting the offending system service file.

That's a pretty big list. Safe Mode is the key to me. If it gets in to
Safe Mode you should be able to use MSConfig to track down what the issue
is.

Hope that helps!

- Kirk


--
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Kirk Leeson [Microsoft]

This posting is provided "AS IS" with no warranties, and confers no
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