Control Panel/User Accounts

[Marv]

For some unknown reason, I am suddenly unable to open up
User Accounts within Control Panel. I am the
Administrator, and there are two other users. Any
thoughts would be appreciated. Thank you.

 

[Doug Knox MS-MVP]

Any error message? What is the behavior you're experiencing?

For tips on creating an effective newsgroup post, please see: http://www.dts-l.org/goodpost.htm

 

[Marv]

No error message. Upon clicking on User Accounts, nothing
at all occurs. Thanks.

-----Original Message-----
Any error message? What is the behavior you're experiencing?

For tips on creating an effective newsgroup post, please

see: http://www.dts-l.org/goodpost.htm

 

[Doug Knox MS-MVP]

I would suggest you try running your Antivirus software and scanning your system. Boot to Safe Mode if necessary to ensure that any virus is not being executed.

http://www.symantec.com/cgi-bin/securitycheck.cgi

http://housecall.trendmicro.com/housecall/start_corp.asp

http://us.mcafee.com/root/mfs/default.asp?cid=9059

 

[Marv]

Thank you for your interest - quite appreciated.
1. No infections.
2. After running Spybot, I did delete DSOExploit &
CoolWWWSearch, but this did not fix the problem either.
3. Someone suggested the following:
"Try this:
1. Click Start
2. Select Search
3. Perform a search for the file, mshta.exe
4. Once located, copy and paste the file into the
C:\WINDOWS\system32 directory (for Windows XP)."
I don't know what this means, but search could not locate
either mshta or mshta.exe.
5. Is it possibly a (fixable) registry problem?
Thanks again.

-----Original Message-----
I would suggest you try running your Antivirus software

and scanning your system. Boot to Safe Mode if necessary
to ensure that any virus is not being executed.

http://www.symantec.com/cgi-bin/securitycheck.cgi

http://housecall.trendmicro.com/housecall/start_corp.asp

http://us.mcafee.com/root/mfs/default.asp?cid=9059


--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Marv" <[email protected]> wrote in

message news:[email protected]...

 

[Doug Knox MS-MVP]

Marv,

The backup copy of the MSHTA.EXE file is stored in Windows\System32\dllcache

You can replace this file from the command line. Click Start, Run and enter

COPY C:\Windows\System32\dllcache\mshta.exe C:\Windows\System32

 

[Marv]

Thanks again. I received the following: "Windows cannot
find 'COPY'..." Also, someone suggested I click Start,
click Run, and type sfc/scannow. I received the
following: "Windows cannot find 'sfc/scannow'...". Do you
know what the failure of finding these two indicate?
Thanks again.

-----Original Message-----
Marv,

The backup copy of the MSHTA.EXE file is stored in Windows\System32\dllcache

You can replace this file from the command line. Click Start, Run and enter

COPY C:\Windows\System32\dllcache\mshta.exe C:\Windows\System32

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

"Marv" <[email protected]> wrote in

message news:[email protected]...

 

[Marv]

Thanks yet again. I received the following: "Windows
cannot find 'COPY'..." again. I was able
to "sfc /scannow", but I am still unable to access User
Accounts.

 

[Marv]

"expand X:\i386\mshta.ex_ c:\windows\system32\mshta.exe"
worked! Thanks very much for your efforts.