TeamViewer is superb. We paid for 3 concurrent licenses (I think it was
1,500 euros) and a "QuickSupport" tool. The advantage of the QS tool is that
we can embed our own logo and a custom-instruction for the user (Please call
this number for additional support, etc(. When they need remote support,
they click a button in our software, which in turn launches the QS tool.
We have password-protected the TeamViewer login so that the customer does
not know what the password is, and therefore only ourselves can log into the
machines (using the 9-digit code they telephone us with).
In terms of customer concerns, there are a few (usually the bigger,
multi-nationals) who won't allow the machine to connect to the internet (and
therefore allow the machine to log into the servers in Germany). For these
customers, we just use our on-site technicians and the customer has to live
with reduced service support. The bulk of our customers are happy to allow
remote, password-protected access. Its only ever run when they want, anyway,
so its usually fairly easy to assure them of the security of the connection.
We are currently using TeamViewer v4. TeamViewer in Germany are now up to v7
or v8, not sure, and we've noticed that they've taken a commercial decision
to prevent v5+ clients connecting to v4 servers. At the time I was rather
annoyed by this decision, but as they allow free downloads of the v4 viewer,
its not really a big concern and it does at least protect their business
since as they add new functionality (like remote chat, VOIP, additional
recording features, etc) if you need that functionality you pay for a new
license. One feature we wish we did have was the ability to control our
machines via an iPad, but TeamViewer only introduced iOS support in v6,
which means we'll need to buy a v6 license if we want to make use of this
feature. Who knows, we may just do that...
Our once-off 1,500 euro license fee has been a massive bargain over the last
4-5 years and I'd recommend TeamViewer to anyone tempted. They've done a an
excellent (German-like?) job.
Alain
J. P. Gilliver (John) said:
Alain Dekker said:
Thats true, our machines are generally not connected to the internet,
except
occasionally on dedicated connections for remote support (via TeamViewer).
[]
Since this is obviously a professional use, How do you find the cost of
TeamViewer? I'm very impressed with it as a home user, and hope that it
continues to be available (the servers), so I hope it gets plenty of
commercial use so the company stays in business!
Also, I understand that the way it works is that both you and the remote
end are in fact logging in to a server at a third location (that's how it
manages to work regardless of firewalls and the like). Do you (or your
customers) have any security concerns about your private business going
via such? (I'm not sure where the servers are actually situated.)
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf
"I'd give my right arm to be ambidextrous"
I already am largely ambisinistral.