Contacts Problem

[John W]

Hi -

I'm having a problem using my contacts correctly in outlook. On the
Contacts screen they are all listed but if I create a new email and click
the icon to add people nobody is listed. From the drop down it looks like
there are two address books - one called Contacts and one called Personal
Address Book. If I choose the Contacts option it says it cannot be opened
or I do not have access to it. Does anyone have a suggetion as to what I
might look for to correct this?

Thanks!

 

[Brian Tillman]

I'm having a problem using my contacts correctly in outlook. On the
Contacts screen they are all listed but if I create a new email and
click the icon to add people nobody is listed. From the drop down it
looks like there are two address books - one called Contacts and one
called Personal Address Book. If I choose the Contacts option it
says it cannot be opened or I do not have access to it. Does anyone
have a suggetion as to what I might look for to correct this?

Get rid of the Personal Address Book service. It hasn't been used in 10
years.

Fix the definition of the Outlook Address Book service in your mail profile.
You don't state your Outlook version, so I can't be any more exact than
that. Use the Mail applet in Control Panel for the task.

 

[Barbara LGA]

I am having a similar problem. I have a customer who ran detect and repair
and now has 2 sets of identical folders in Outlook 2003. While he can see
his 700 contacts, and doesn't mind the 2nd set so much (yet) he can't choose
email addresses using the Contacts option it says it cannot be opened or he
does not have access to it. Does Brians fix work in 2003? If so, how do you
fix the definition of the Outlook Address Book service in the mail profile.

 

[Brian Tillman]

I am having a similar problem. I have a customer who ran detect and
repair and now has 2 sets of identical folders in Outlook 2003.

Is this in the Folder List of the Nav Pane? If so, it's a sign of a damaged
mail profile. This might help: http://www.outlook-tips.net/howto/ghosts.htm

While he can see his 700 contacts, and doesn't mind the 2nd set so
much (yet) he can't choose email addresses using the Contacts option
it says it cannot be opened or he does not have access to it. Does
Brians fix work in 2003? If so, how do you fix the definition of the
Outlook Address Book service in the mail profile.

Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select Outlook Address Book. Click Change. Remove the bogus
reference there. Stop and restart Outlook to apply the changes.

 

[John W]

I'm sorry, I forgot to mention that I am using Outlook 2003. I went into
the Mail applet from the control panel as you suggested but can't quite
figure out what I am supposed to be looking for? Can you tell me a little
more about what to check?

Thanks again!