Contacts inside Distribution Lists issue

[Guest]

We have a department that sends out emails to 1200 of our brokers. All these
brokers are added as contacts and then added to Distribution Lists based on
the Letter of their name (A to Z). We have an issue whereby we update or
remove an email address from a contact and when we look at the DL that this
broker is in, it still shows the old email address. For example, I remove an
email address from Don's Broker Services and when I look at the Brokers-A DL,
I still see the email address that I just removed. If I send an email to the
DL, the deleted email address still receives the email.

 

[Sue Mosher [MVP-Outlook]]

You can try clicking the Update button on the DL, but unless the DL member was created from the contact in the first place, it will have no effect.

DLs are simply not well equipped to handle list management on that scale. Consider using dedicated list management software (some tools work well with Outlook) or at the very least, mail merge for your mailing chores.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

These DL's are Personal DL's so is there still an Update DL button?
In our situation, multiple users log into a resource mailbox and it is in
this mailbox where these contacts and personal DL's exist.

 

[Sue Mosher [MVP-Outlook]]

The Update DL button applies only to Personal DLs and has the limitation I described earlieer.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers