Contacts from pst on new email

[Guest]

I've spent entirely too much time on this. I've transferred the pst file
from a Vista laptop to an XP pc. I have Outlook 2003 on each. I copied the
pst file atop the pst file on the pc. (I read in another post that you
shouldn't do that....but I had already done.) I've managed to get all of my
emails viewable....send and receive just fine. When I'm sending a new email
and click 'To:' a Select Names popup appears. In the 'Show Names from the'
box there is 'Outlook Address Book' selected. There are no names displayed.
When I view the dropdowns in the 'Show Names' box there are two additional
entries each with the name Contacts. When I select the first Contacts, no
names appears. When I select the second Contacts, all of the names I want
appear. How do I get the second Contacts to be the default....or how do I
get rid of the other two?

 

[Milly Staples [MVP - Outlook]]

You can do one of three things:

1. Create a new mail profile and configure it to use your current .pst file (you were very lucky with your .pst file.)

2. Remove and re-add your OUtlook Address Book service - directions posted here many times weekly.

3. Change the order of contacts searched in the Address Book - tools->options->dropdown order.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, accdev asked:

| I've spent entirely too much time on this. I've transferred the pst
| file from a Vista laptop to an XP pc. I have Outlook 2003 on each.
| I copied the pst file atop the pst file on the pc. (I read in
| another post that you shouldn't do that....but I had already done.)
| I've managed to get all of my emails viewable....send and receive
| just fine. When I'm sending a new email and click 'To:' a Select
| Names popup appears. In the 'Show Names from the' box there is
| 'Outlook Address Book' selected. There are no names displayed. When
| I view the dropdowns in the 'Show Names' box there are two additional
| entries each with the name Contacts. When I select the first
| Contacts, no names appears. When I select the second Contacts, all
| of the names I want appear. How do I get the second Contacts to be
| the default....or how do I get rid of the other two?

 

[Guest]

Re 3. I can't find a 'dropdown order' option...probably right in front of my
nose.

I've rebuilt the mail profile before and redone the Address Book service. I
can be a real klutz, but each time I've tried something a new problem pops
up. However, if I cannot change the dropdown order I'll retry eventually.
At least right now I can get my contacts even though it's an extra step.

 

[Brian Tillman]

Re 3. I can't find a 'dropdown order' option...probably right in
front of my nose.

I've rebuilt the mail profile before and redone the Address Book
service. I can be a real klutz, but each time I've tried something a
new problem pops up. However, if I cannot change the dropdown order
I'll retry eventually. At least right now I can get my contacts even
though it's an extra step.

After configuring your new profile with your existing PST and the Outlook
Address Book service, start Outlook, make sure your Contacts folder is
enabled as an address book (right-click>Properties>Outlook Address Book
tab>check "Show this folder as an e-mail Address Book"). The click the
Address Book icon on the Standard toolbar and click its Tools menu. Choose
Options and set the order in which you want your address books to appear
there.

 

[Guest]

That did the trick. Thanks!

After configuring your new profile with your existing PST and the Outlook
Address Book service, start Outlook, make sure your Contacts folder is
enabled as an address book (right-click>Properties>Outlook Address Book
tab>check "Show this folder as an e-mail Address Book"). The click the
Address Book icon on the Standard toolbar and click its Tools menu. Choose
Options and set the order in which you want your address books to appear
there.