Contacting Trend Micro Re: False positive with Sysclean

[aD]

Hiya,

Does anyone know how I can reliably contact Trend Micro regarding a false
positive with Sysclean?

Although I ran it with the "Automatically delete infected files" *off* it
still deleted two instances of genuine Microsoft IntelliPoint software in
the registry, thinking they were references to the WORM.SDBOT.YG virus.
Maybe it should have checked to see if the file was infected before
deleting things

Cheers,


aD

 

[David H. Lipman]

You can try the following email address...

virus_doctor @ trendmicro.com

{ Spaces added to obfuscate the address }

Dave




| Hiya,
|
| Does anyone know how I can reliably contact Trend Micro regarding a false
| positive with Sysclean?
|
| Although I ran it with the "Automatically delete infected files" *off* it
| still deleted two instances of genuine Microsoft IntelliPoint software in
| the registry, thinking they were references to the WORM.SDBOT.YG virus.
| Maybe it should have checked to see if the file was infected before
| deleting things
|
| Cheers,
|
|
| aD

 

[aD]

You can try the following email address...

virus_doctor @ trendmicro.com

{ Spaces added to obfuscate the address }

Dave

Cheers, I'll give it a go.


aD