Contact problem

[macglade]

I just moved my wife's Outlook files from our shared desktop to her new
laptop.

First I exported two of the folders as csv files (Contacts + Calendars) to
the laptop; when I realized I could not retain the date stamp on each email
with the export method, I researched a bit and came up with copying and
moving the pst file.

(before I did this it occurred to me the issue of whether the pst contained
the calendar and contacts data and what would happen when I moved the pst
file: would it overwrite the calendar and contacts?)

In any case, when I tested Outlook all seemed well until I tried to send an
email using the contacts list. If I opened a new message and then clicked
the To button, I got this message: "The address list could not be
displayed.The Contacts folder associated with this address list could not be
opened; it may have been moved or deleted, or you do not have permission.
For information on how to remove this folder from the Outlook Address Book,
see MS Outlook Help."

When you click Okay, the Select Names window opens only there are no names
in the Contact list

What's going on? I see all my contacts but for some reason the contacts are
not available.

I went to Contacts/Properties/Outlook Address Book and clicked the Show this
folder as an e-mail Address Book but no luck

Please help. Thanks in advance

 

[Russ Valentine [MVP-Outlook]]

You failed to post your Outlook version.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002/2003:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.