Constant problems with "Internet Explorer has stopped working..."

[MaryL]

I usually do not cross-post, and I already posted a similar message to
another group. Then I realized that this may be the newsgroup I should have
started with.

I am using a new computer (Dell 530, only about a month old) with Vista Home
Premium (full version, not OEM). Starting a few days ago, I have been
getting error messages that says, "Internet Explorer has stopped working
correctly. Windows will close the program and notify you if a solution is
available." Then IE closes down. Of course, I have never received any such
"notice." This problem is growing worse and worse. Sometimes, I have to
"try" to open IE numerous times before the error message finally stops
intruding.

Has anyone found a solution? I did get a response on the other group which
said that it is likely than an an ActiveX control has been installed on the
machine that is not Vista compliant and it taking IE 7 down. If that is the
case, I don't remember doing it -- and I don't have any idea how to search
for ActiveX and/or delete it.

The problem of "IE has stopped working correctly..." problem surfaces as
soon as I open IE. I did not have the problem until a few days ago, and I
have not added any new programs. A google search showed many similar
reports for other programs, but they were reports of problems and not
solutions. The Microsoft knowledge base shows the issue being linked to
version 5.1.5.0 of StompSoft by Migo Digital Valut or an earlier version of
the program. It says that the issue may also occur if a third-party program
such as Reno or Spydawn is installed. I have not installed any of these
programs -- in fact, I have never heard of them. Nevertheless, I followed
the instructions in MS knowledge base to determine whether Digital Vault is
installed. The instructions were to start task manager, click on the
Application tab, click on New Task, and type cmd in the Create New Task
dialog box. When I then typed dir "Program Files" at the command prompt (as
directed), then pressed ENTER, *nothing* (no programs) appeared as output.
The instructions did not say where I should "be" when I entered this
command, so I tried it from both the desktop and when IE was running.

I have scheduled both AVG and Windows Defender to run every day. I also
manually turn on Ad-Aware 2007 and SpyBot S&D several times a week.

Help! This is a new problem but is a frequent problem, and I hope someone
can help diagnose and eliminate it. As it is, my new Vista machine is
rapidly becoming worthless.

Thanks, MaryL

 

[cheen]

Just do a system restore to the day before this started happening

to learn about system restore if you dont know what it is type "system
restore"
in the windows help search box

 

[MaryL]

I frequently use system restore for problems -- it's one of my favorite
"tools." However, it did not help in this case. It may be that the problem
started before I recognized it because I seem to recall that I got the error
message once or twice and didn't think much of it. I occasionally turn off
system restore and then back on to restart it (but, of course, I lose all
previous points). I started doing this with XP because system restore
sometimes became corrupted, and it was always at the most inopportune
moments -- that is, just when I needed it. So, I started doing this to
"refresh" the system.

Thanks,
MaryL

 

[cheen]

Hello, download autoruns, now a microsoft application for free
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

and run it as administrator by right clicking on it,
then go to the Internet explorer tab of this autoruns application
see there what might look strange and uncheck it , (have IE closed)

see if this helps, of course this is reversable and you can put the
checkmark back so dont worry about this...



there is a special icon f

 

[cheen]

There is also a special icon for IE that is called Internet explorer with no
add ons

you can find this in Start> programs> accessories> system tools

try using IE with this icon for a while.. if you never get that error again,
it means that indeed something is installed on IE thats creating this
problem.. with autoruns the program I told you about in my other post you
can try disabling a few and with trail and error find the problem..

if you need anything ill be around

 

[Frank]

There is also a special icon for IE that is called Internet explorer with no
add ons

you can find this in Start> programs> accessories> system tools

try using IE with this icon for a while.. if you never get that error again,
it means that indeed something is installed on IE thats creating this
problem.. with autoruns the program I told you about in my other post you
can try disabling a few and with trail and error find the problem..

if you need anything ill be around

Just right click on IE and you'll get the "no-adds on' option.
Frank

 

[zachd [MSFT]]

Also, what's the fault information for this according to the Problem Reports
and Solutions center control panel?

http://zachd.com/pss/pss.html#bucket
has how to look that up if you don't know how.

 

[Mick Murphy]

In IE7, up near the right-hand top>click on Tools>Manage Add-ons>Enable or
Disable Addons.

You can go here after you have started IE7 with NO addons(Re: previous
advice here), and readd one at a time until you find out which one is causing
the problem.

You could also try going to in IE7>Tools>Internet Options>Advanced>and click
"Reset"

 

[On the Bridge]

autoruns gives a better "picture" of the add-ons... the interface in ie7 for
add-ons is crude and non user friendly

 

[Charlie Tame]

SSL and TSL are enabled.
No matter what site i try to log onto, i still receive the same error
message.
When i run "diagnose connection problems," it says no problems with my
internet connection were found.

Still no connectivity with EI7. :-(

Any other ideas?

Have you tried going to tools and disable all add ons? Have you got
start>programs>accessories>system tools>IE with no add ons?

Do you have a router? Have you tried resetting it? Sometimes Linksys
routers do odd things.

Have you installed any "Security" products. We have reached a point
where there are more fake products about then real ones and most of the
real ones are nothing more than "Snake Oil"

 

[McLaren]

I had a similar problem and have installed IE8 hoping
that it'll be better. No joy... the same message "Internet Explorer has
stopped working."
But this time there is even no entry of IE8 in Add / Remove Prog. So I
cannot even uninstall it.

 

[Charlie Tame]

Did you locate IE7 with no add ons,is there a similar option with IE8?

You could try removing "Silverlight" if you have it listed... I am not
sure but on one machine it seems like "Something" may have broken it.