Connect Vista Fax to Server 2003 cannot create fax account

[CoDer]

I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying to
connect to the fax on a Windows Server 2003 R2 server. This is a "standard"
Server 2003, that is, it is *not* SBS (Small Business Server).

The server is a domain controller, but the Vista PC is not on the domain.
However, both computers are on the same local network/subnet. On Vista I can
map a drive that's on the server (providing the proper server credentials).
I can even "Add new printer" to Vista by selecting network printer and
entering the server address & shared fax name, then entering the proper
server credentials. So this rules out any network issues, and at least
mostly rules out authentication issues (since I'm able to connect to the
server disk and printer resources if I provide a server administrator
logon).

However, from Vista's "Windows Fax and Scan", when I try to create a fax
account, it prompts me for the server name, and when I enter the server, it
tells me that I don't have the appropriate permissions and to contact the
fax administrator. This happens whether I enter \\servername,
\\servername\faxname, servername, faxname, \\faxname. Also, I have made sure
to run Windows Fax and Scan as an administrator, that is, right-click/run as
administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above), it
basically takes me to the same step to add a fax account, at which point it
tells me I don't have the appropriate permissions when I enter the server
name. Note that when I "added" the printer, it prompted me for the
credentials, and then successfully mapped the printer. Now in trying to use
it to print (fax) something, it behaves as if I still need to create a fax
account and tells me I have no permissions (and there is no option to enter
a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Carey Frisch [MVP]]

Vista's Fax and Scan program only works if you have
a modem installed on your computer.

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying to
connect to the fax on a Windows Server 2003 R2 server. This is a "standard"
Server 2003, that is, it is *not* SBS (Small Business Server).

The server is a domain controller, but the Vista PC is not on the domain.
However, both computers are on the same local network/subnet. On Vista I can
map a drive that's on the server (providing the proper server credentials).
I can even "Add new printer" to Vista by selecting network printer and
entering the server address & shared fax name, then entering the proper
server credentials. So this rules out any network issues, and at least
mostly rules out authentication issues (since I'm able to connect to the
server disk and printer resources if I provide a server administrator
logon).

However, from Vista's "Windows Fax and Scan", when I try to create a fax
account, it prompts me for the server name, and when I enter the server, it
tells me that I don't have the appropriate permissions and to contact the
fax administrator. This happens whether I enter \\servername,
\\servername\faxname, servername, faxname, \\faxname. Also, I have made sure
to run Windows Fax and Scan as an administrator, that is, right-click/run as
administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above), it
basically takes me to the same step to add a fax account, at which point it
tells me I don't have the appropriate permissions when I enter the server
name. Note that when I "added" the printer, it prompted me for the
credentials, and then successfully mapped the printer. Now in trying to use
it to print (fax) something, it behaves as if I still need to create a fax
account and tells me I have no permissions (and there is no option to enter
a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Lots of folks have had similar issues (as you can see by reading the group).
I'm wondering if the problem is that the client isn't on the domain. Have
you checked the permission settings in the Security Tab?

 

[CoDer]

But the problem occurred even when I added the fax printer from the server.
That is, I mapped the printer, but upon trying to use it, it requires you to
create a fax account, just as if you were trying to use Fax and Scan. It's
hard to believe that the only fax capability in Vista is with an attached
modem. What about fax servers, and in particular, MS's own fax server on
Windows Server 2003 (which is what I'm trying to use) - do you mean that
nothing else is supposed to work on Vista?

 

[Carey Frisch [MVP]]

Troubleshoot fax problems
http://windowshelp.microsoft.com/Windows/en-US/Help/b180239b-e83f-4acd-8bcd-3341789b4dd31033.mspx

 

[CoDer]

I had added "Everyone" permissions to the fax server on Server 2003. I even
created a user account on Server 2003 with the same name & password as the
Vista user (although their SID's would have been different, since the Vista
user is not the Domain user on the Server). None of that made a difference.

Although I've seen similar issues reading through the group, I haven't come
across the same type of scenario - most that deal with domains are talking
about SBS, which is slightly different than the standard Windows Server. But
none of the things they've tried have made a difference on my end.

I think the part that makes this more troublesome is that it simply says you
have no permission, without giving you an opportunity to enter appropriate
credentials. As I mentioned on the posting, I am able to add the fax server
as one of my printers by adding a network printer through "Add new printer".
At the point that I'm adding that new printer, it does prompt me for
appropriate server crendentials, and then the printer gets mapped. But if I
try to use that printer, it takes me to the step in Windows Fax and Scan
where you need to create the Fax account (even though I wasn't purposefully
trying to use Fax and Scan), and we're back to square one where it just
tells you there's no permission, without the option to provide
credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows Fax
and Scan (that is, even if you're not using Vista's built-in fax print
driver). Or, at least, another MS fax printer driver (like the one from
Server 2003) gets recognized by Vista as a fax printer driver and forces it
to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of permission
issue, you have no way of entering an appropriate user/password for
accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive and
a big step backwards, so I must be missing something! But at this point,
what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be added
to the domain. But I can map the printer to the PC by providing an
appropriate domain logon when I map it, so it doesn't look like the domain
is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]

I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying to
connect to the fax on a Windows Server 2003 R2 server. This is a
"standard" Server 2003, that is, it is *not* SBS (Small Business Server).

The server is a domain controller, but the Vista PC is not on the domain.
However, both computers are on the same local network/subnet. On Vista I
can map a drive that's on the server (providing the proper server
credentials). I can even "Add new printer" to Vista by selecting network
printer and entering the server address & shared fax name, then entering
the proper server credentials. So this rules out any network issues, and
at least mostly rules out authentication issues (since I'm able to
connect to the server disk and printer resources if I provide a server
administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a fax
account, it prompts me for the server name, and when I enter the server,
it tells me that I don't have the appropriate permissions and to contact
the fax administrator. This happens whether I enter \\servername,
\\servername\faxname, servername, faxname, \\faxname. Also, I have made
sure to run Windows Fax and Scan as an administrator, that is,
right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above), it
basically takes me to the same step to add a fax account, at which point
it tells me I don't have the appropriate permissions when I enter the
server name. Note that when I "added" the printer, it prompted me for the
credentials, and then successfully mapped the printer. Now in trying to
use it to print (fax) something, it behaves as if I still need to create
a fax account and tells me I have no permissions (and there is no option
to enter a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Try losing the backslash on your path statement when configuring the Fax
Account.
--
Russ Valentine
[MVP-Outlook]

I had added "Everyone" permissions to the fax server on Server 2003. I even
created a user account on Server 2003 with the same name & password as the
Vista user (although their SID's would have been different, since the Vista
user is not the Domain user on the Server). None of that made a
difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains are
talking about SBS, which is slightly different than the standard Windows
Server. But none of the things they've tried have made a difference on my
end.

I think the part that makes this more troublesome is that it simply says
you have no permission, without giving you an opportunity to enter
appropriate credentials. As I mentioned on the posting, I am able to add
the fax server as one of my printers by adding a network printer through
"Add new printer". At the point that I'm adding that new printer, it does
prompt me for appropriate server crendentials, and then the printer gets
mapped. But if I try to use that printer, it takes me to the step in
Windows Fax and Scan where you need to create the Fax account (even though
I wasn't purposefully trying to use Fax and Scan), and we're back to
square one where it just tells you there's no permission, without the
option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows Fax
and Scan (that is, even if you're not using Vista's built-in fax print
driver). Or, at least, another MS fax printer driver (like the one from
Server 2003) gets recognized by Vista as a fax printer driver and forces
it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of permission
issue, you have no way of entering an appropriate user/password for
accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive
and a big step backwards, so I must be missing something! But at this
point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be added
to the domain. But I can map the printer to the PC by providing an
appropriate domain logon when I map it, so it doesn't look like the domain
is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]

I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying
to connect to the fax on a Windows Server 2003 R2 server. This is a
"standard" Server 2003, that is, it is *not* SBS (Small Business Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local network/subnet. On
Vista I can map a drive that's on the server (providing the proper
server credentials). I can even "Add new printer" to Vista by selecting
network printer and entering the server address & shared fax name, then
entering the proper server credentials. So this rules out any network
issues, and at least mostly rules out authentication issues (since I'm
able to connect to the server disk and printer resources if I provide a
server administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a fax
account, it prompts me for the server name, and when I enter the server,
it tells me that I don't have the appropriate permissions and to contact
the fax administrator. This happens whether I enter \\servername,
\\servername\faxname, servername, faxname, \\faxname. Also, I have made
sure to run Windows Fax and Scan as an administrator, that is,
right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above), it
basically takes me to the same step to add a fax account, at which point
it tells me I don't have the appropriate permissions when I enter the
server name. Note that when I "added" the printer, it prompted me for
the credentials, and then successfully mapped the printer. Now in trying
to use it to print (fax) something, it behaves as if I still need to
create a fax account and tells me I have no permissions (and there is no
option to enter a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[CoDer]

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no opportunity
to enter and appropriate logon

Try losing the backslash on your path statement when configuring the Fax
Account.
--
Russ Valentine
[MVP-Outlook]

I had added "Everyone" permissions to the fax server on Server 2003. I
even created a user account on Server 2003 with the same name & password
as the Vista user (although their SID's would have been different, since
the Vista user is not the Domain user on the Server). None of that made a
difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains are
talking about SBS, which is slightly different than the standard Windows
Server. But none of the things they've tried have made a difference on my
end.

I think the part that makes this more troublesome is that it simply says
you have no permission, without giving you an opportunity to enter
appropriate credentials. As I mentioned on the posting, I am able to add
the fax server as one of my printers by adding a network printer through
"Add new printer". At the point that I'm adding that new printer, it does
prompt me for appropriate server crendentials, and then the printer gets
mapped. But if I try to use that printer, it takes me to the step in
Windows Fax and Scan where you need to create the Fax account (even
though I wasn't purposefully trying to use Fax and Scan), and we're back
to square one where it just tells you there's no permission, without the
option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows Fax
and Scan (that is, even if you're not using Vista's built-in fax print
driver). Or, at least, another MS fax printer driver (like the one from
Server 2003) gets recognized by Vista as a fax printer driver and forces
it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of permission
issue, you have no way of entering an appropriate user/password for
accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive
and a big step backwards, so I must be missing something! But at this
point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be
added to the domain. But I can map the printer to the PC by providing an
appropriate domain logon when I map it, so it doesn't look like the
domain is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying
to connect to the fax on a Windows Server 2003 R2 server. This is a
"standard" Server 2003, that is, it is *not* SBS (Small Business
Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local network/subnet.
On Vista I can map a drive that's on the server (providing the proper
server credentials). I can even "Add new printer" to Vista by selecting
network printer and entering the server address & shared fax name, then
entering the proper server credentials. So this rules out any network
issues, and at least mostly rules out authentication issues (since I'm
able to connect to the server disk and printer resources if I provide a
server administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a
fax account, it prompts me for the server name, and when I enter the
server, it tells me that I don't have the appropriate permissions and
to contact the fax administrator. This happens whether I enter
\\servername, \\servername\faxname, servername, faxname, \\faxname.
Also, I have made sure to run Windows Fax and Scan as an administrator,
that is, right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above),
it basically takes me to the same step to add a fax account, at which
point it tells me I don't have the appropriate permissions when I enter
the server name. Note that when I "added" the printer, it prompted me
for the credentials, and then successfully mapped the printer. Now in
trying to use it to print (fax) something, it behaves as if I still
need to create a fax account and tells me I have no permissions (and
there is no option to enter a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Not sure what you're saying. You should enter only the faxname, no
severname, no backslashes whatsoever. And if you tried it already, why
didn't you say so?
If you have, you're problem cannot be reproduced by the developers, so I'll
notify them.
--
Russ Valentine
[MVP-Outlook]

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no opportunity
to enter and appropriate logon

Try losing the backslash on your path statement when configuring the Fax
Account.
--
Russ Valentine
[MVP-Outlook]

I had added "Everyone" permissions to the fax server on Server 2003. I
even created a user account on Server 2003 with the same name & password
as the Vista user (although their SID's would have been different, since
the Vista user is not the Domain user on the Server). None of that made
a difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains are
talking about SBS, which is slightly different than the standard Windows
Server. But none of the things they've tried have made a difference on
my end.

I think the part that makes this more troublesome is that it simply says
you have no permission, without giving you an opportunity to enter
appropriate credentials. As I mentioned on the posting, I am able to add
the fax server as one of my printers by adding a network printer through
"Add new printer". At the point that I'm adding that new printer, it
does prompt me for appropriate server crendentials, and then the printer
gets mapped. But if I try to use that printer, it takes me to the step
in Windows Fax and Scan where you need to create the Fax account (even
though I wasn't purposefully trying to use Fax and Scan), and we're back
to square one where it just tells you there's no permission, without the
option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows
Fax and Scan (that is, even if you're not using Vista's built-in fax
print driver). Or, at least, another MS fax printer driver (like the one
from Server 2003) gets recognized by Vista as a fax printer driver and
forces it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of
permission issue, you have no way of entering an appropriate
user/password for accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive
and a big step backwards, so I must be missing something! But at this
point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be
added to the domain. But I can map the printer to the PC by providing an
appropriate domain logon when I map it, so it doesn't look like the
domain is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
I am running Vista Business, and am trying to setup faxing with Vista's
built-in Windows Fax and Scan. I do not have a modem, and so I'm trying
to connect to the fax on a Windows Server 2003 R2 server. This is a
"standard" Server 2003, that is, it is *not* SBS (Small Business
Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local network/subnet.
On Vista I can map a drive that's on the server (providing the proper
server credentials). I can even "Add new printer" to Vista by
selecting network printer and entering the server address & shared fax
name, then entering the proper server credentials. So this rules out
any network issues, and at least mostly rules out authentication
issues (since I'm able to connect to the server disk and printer
resources if I provide a server administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a
fax account, it prompts me for the server name, and when I enter the
server, it tells me that I don't have the appropriate permissions and
to contact the fax administrator. This happens whether I enter
\\servername, \\servername\faxname, servername, faxname, \\faxname.
Also, I have made sure to run Windows Fax and Scan as an
administrator, that is, right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above),
it basically takes me to the same step to add a fax account, at which
point it tells me I don't have the appropriate permissions when I
enter the server name. Note that when I "added" the printer, it
prompted me for the credentials, and then successfully mapped the
printer. Now in trying to use it to print (fax) something, it behaves
as if I still need to create a fax account and tells me I have no
permissions (and there is no option to enter a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

Make that servername only, with no backslashes.
--
Russ Valentine
[MVP-Outlook]

Not sure what you're saying. You should enter only the faxname, no
severname, no backslashes whatsoever. And if you tried it already, why
didn't you say so?
If you have, you're problem cannot be reproduced by the developers, so
I'll notify them.
--
Russ Valentine
[MVP-Outlook]

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no
opportunity to enter and appropriate logon

Try losing the backslash on your path statement when configuring the Fax
Account.
--
Russ Valentine
[MVP-Outlook]
I had added "Everyone" permissions to the fax server on Server 2003. I
even created a user account on Server 2003 with the same name & password
as the Vista user (although their SID's would have been different, since
the Vista user is not the Domain user on the Server). None of that made
a difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains are
talking about SBS, which is slightly different than the standard
Windows Server. But none of the things they've tried have made a
difference on my end.

I think the part that makes this more troublesome is that it simply
says you have no permission, without giving you an opportunity to enter
appropriate credentials. As I mentioned on the posting, I am able to
add the fax server as one of my printers by adding a network printer
through "Add new printer". At the point that I'm adding that new
printer, it does prompt me for appropriate server crendentials, and
then the printer gets mapped. But if I try to use that printer, it
takes me to the step in Windows Fax and Scan where you need to create
the Fax account (even though I wasn't purposefully trying to use Fax
and Scan), and we're back to square one where it just tells you there's
no permission, without the option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows
Fax and Scan (that is, even if you're not using Vista's built-in fax
print driver). Or, at least, another MS fax printer driver (like the
one from Server 2003) gets recognized by Vista as a fax printer driver
and forces it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of
permission issue, you have no way of entering an appropriate
user/password for accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive
and a big step backwards, so I must be missing something! But at this
point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be
added to the domain. But I can map the printer to the PC by providing
an appropriate domain logon when I map it, so it doesn't look like the
domain is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
I am running Vista Business, and am trying to setup faxing with
Vista's built-in Windows Fax and Scan. I do not have a modem, and so
I'm trying to connect to the fax on a Windows Server 2003 R2 server.
This is a "standard" Server 2003, that is, it is *not* SBS (Small
Business Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local network/subnet.
On Vista I can map a drive that's on the server (providing the proper
server credentials). I can even "Add new printer" to Vista by
selecting network printer and entering the server address & shared
fax name, then entering the proper server credentials. So this rules
out any network issues, and at least mostly rules out authentication
issues (since I'm able to connect to the server disk and printer
resources if I provide a server administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a
fax account, it prompts me for the server name, and when I enter the
server, it tells me that I don't have the appropriate permissions and
to contact the fax administrator. This happens whether I enter
\\servername, \\servername\faxname, servername, faxname, \\faxname.
Also, I have made sure to run Windows Fax and Scan as an
administrator, that is, right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above),
it basically takes me to the same step to add a fax account, at which
point it tells me I don't have the appropriate permissions when I
enter the server name. Note that when I "added" the printer, it
prompted me for the credentials, and then successfully mapped the
printer. Now in trying to use it to print (fax) something, it behaves
as if I still need to create a fax account and tells me I have no
permissions (and there is no option to enter a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[CoDer]

Hi Russ,

I did mention it on the original/first posting. I tried the server name
with & without backslahes, the fax name with & without backslashes, and
server\fax with and without the leading backslashes. It made no difference.

Not sure what you're saying. You should enter only the faxname, no
severname, no backslashes whatsoever. And if you tried it already, why
didn't you say so?
If you have, you're problem cannot be reproduced by the developers, so
I'll notify them.
--
Russ Valentine
[MVP-Outlook]

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no
opportunity to enter and appropriate logon

Try losing the backslash on your path statement when configuring the Fax
Account.
--
Russ Valentine
[MVP-Outlook]
I had added "Everyone" permissions to the fax server on Server 2003. I
even created a user account on Server 2003 with the same name & password
as the Vista user (although their SID's would have been different, since
the Vista user is not the Domain user on the Server). None of that made
a difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains are
talking about SBS, which is slightly different than the standard
Windows Server. But none of the things they've tried have made a
difference on my end.

I think the part that makes this more troublesome is that it simply
says you have no permission, without giving you an opportunity to enter
appropriate credentials. As I mentioned on the posting, I am able to
add the fax server as one of my printers by adding a network printer
through "Add new printer". At the point that I'm adding that new
printer, it does prompt me for appropriate server crendentials, and
then the printer gets mapped. But if I try to use that printer, it
takes me to the step in Windows Fax and Scan where you need to create
the Fax account (even though I wasn't purposefully trying to use Fax
and Scan), and we're back to square one where it just tells you there's
no permission, without the option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows
Fax and Scan (that is, even if you're not using Vista's built-in fax
print driver). Or, at least, another MS fax printer driver (like the
one from Server 2003) gets recognized by Vista as a fax printer driver
and forces it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of
permission issue, you have no way of entering an appropriate
user/password for accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly restrictive
and a big step backwards, so I must be missing something! But at this
point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be
added to the domain. But I can map the printer to the PC by providing
an appropriate domain logon when I map it, so it doesn't look like the
domain is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
I am running Vista Business, and am trying to setup faxing with
Vista's built-in Windows Fax and Scan. I do not have a modem, and so
I'm trying to connect to the fax on a Windows Server 2003 R2 server.
This is a "standard" Server 2003, that is, it is *not* SBS (Small
Business Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local network/subnet.
On Vista I can map a drive that's on the server (providing the proper
server credentials). I can even "Add new printer" to Vista by
selecting network printer and entering the server address & shared
fax name, then entering the proper server credentials. So this rules
out any network issues, and at least mostly rules out authentication
issues (since I'm able to connect to the server disk and printer
resources if I provide a server administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a
fax account, it prompts me for the server name, and when I enter the
server, it tells me that I don't have the appropriate permissions and
to contact the fax administrator. This happens whether I enter
\\servername, \\servername\faxname, servername, faxname, \\faxname.
Also, I have made sure to run Windows Fax and Scan as an
administrator, that is, right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described above),
it basically takes me to the same step to add a fax account, at which
point it tells me I don't have the appropriate permissions when I
enter the server name. Note that when I "added" the printer, it
prompted me for the credentials, and then successfully mapped the
printer. Now in trying to use it to print (fax) something, it behaves
as if I still need to create a fax account and tells me I have no
permissions (and there is no option to enter a user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

I saw that but needed to confirm exactly what you did before forwarding to
the developers to have a look. I'll let you know if I hear anything.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

I did mention it on the original/first posting. I tried the server name
with & without backslahes, the fax name with & without backslashes, and
server\fax with and without the leading backslashes. It made no
difference.

Not sure what you're saying. You should enter only the faxname, no
severname, no backslashes whatsoever. And if you tried it already, why
didn't you say so?
If you have, you're problem cannot be reproduced by the developers, so
I'll notify them.
--
Russ Valentine
[MVP-Outlook]

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no
opportunity to enter and appropriate logon

Try losing the backslash on your path statement when configuring the
Fax Account.
--
Russ Valentine
[MVP-Outlook]
I had added "Everyone" permissions to the fax server on Server 2003. I
even created a user account on Server 2003 with the same name &
password as the Vista user (although their SID's would have been
different, since the Vista user is not the Domain user on the Server).
None of that made a difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains
are talking about SBS, which is slightly different than the standard
Windows Server. But none of the things they've tried have made a
difference on my end.

I think the part that makes this more troublesome is that it simply
says you have no permission, without giving you an opportunity to
enter appropriate credentials. As I mentioned on the posting, I am
able to add the fax server as one of my printers by adding a network
printer through "Add new printer". At the point that I'm adding that
new printer, it does prompt me for appropriate server crendentials,
and then the printer gets mapped. But if I try to use that printer, it
takes me to the step in Windows Fax and Scan where you need to create
the Fax account (even though I wasn't purposefully trying to use Fax
and Scan), and we're back to square one where it just tells you
there's no permission, without the option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows
Fax and Scan (that is, even if you're not using Vista's built-in fax
print driver). Or, at least, another MS fax printer driver (like the
one from Server 2003) gets recognized by Vista as a fax printer driver
and forces it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of
permission issue, you have no way of entering an appropriate
user/password for accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly
restrictive and a big step backwards, so I must be missing something!
But at this point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be
added to the domain. But I can map the printer to the PC by providing
an appropriate domain logon when I map it, so it doesn't look like the
domain is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
I am running Vista Business, and am trying to setup faxing with
Vista's built-in Windows Fax and Scan. I do not have a modem, and so
I'm trying to connect to the fax on a Windows Server 2003 R2 server.
This is a "standard" Server 2003, that is, it is *not* SBS (Small
Business Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local
network/subnet. On Vista I can map a drive that's on the server
(providing the proper server credentials). I can even "Add new
printer" to Vista by selecting network printer and entering the
server address & shared fax name, then entering the proper server
credentials. So this rules out any network issues, and at least
mostly rules out authentication issues (since I'm able to connect to
the server disk and printer resources if I provide a server
administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a
fax account, it prompts me for the server name, and when I enter the
server, it tells me that I don't have the appropriate permissions
and to contact the fax administrator. This happens whether I enter
\\servername, \\servername\faxname, servername, faxname, \\faxname.
Also, I have made sure to run Windows Fax and Scan as an
administrator, that is, right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described
above), it basically takes me to the same step to add a fax account,
at which point it tells me I don't have the appropriate permissions
when I enter the server name. Note that when I "added" the printer,
it prompted me for the credentials, and then successfully mapped the
printer. Now in trying to use it to print (fax) something, it
behaves as if I still need to create a fax account and tells me I
have no permissions (and there is no option to enter a
user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

The developers confirmed that the answer is what I suggested initially. For
WFS to work, the client must be logged onto the domain with credentials the
server understands. Creating a network connection will not work in Vista as
it did in older OS because of the tighter security in Vista: RPC for network
shares no longer remembers credentials because of the security risk that
poses. So RPC for WFS can use only the logged on user token and cannot use a
network share. Makes sense even to a dumb cardiologist. It's called
"progress."
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

I did mention it on the original/first posting. I tried the server name
with & without backslahes, the fax name with & without backslashes, and
server\fax with and without the leading backslashes. It made no
difference.

Not sure what you're saying. You should enter only the faxname, no
severname, no backslashes whatsoever. And if you tried it already, why
didn't you say so?
If you have, you're problem cannot be reproduced by the developers, so
I'll notify them.
--
Russ Valentine
[MVP-Outlook]

Thanks for the suggestion, but had tried that already
\\servername
servername
\\servername\faxname
servername\faxname
faxname
\\faxname

All give the same result- the "no permission" message, with no
opportunity to enter and appropriate logon

Try losing the backslash on your path statement when configuring the
Fax Account.
--
Russ Valentine
[MVP-Outlook]
I had added "Everyone" permissions to the fax server on Server 2003. I
even created a user account on Server 2003 with the same name &
password as the Vista user (although their SID's would have been
different, since the Vista user is not the Domain user on the Server).
None of that made a difference.

Although I've seen similar issues reading through the group, I haven't
come across the same type of scenario - most that deal with domains
are talking about SBS, which is slightly different than the standard
Windows Server. But none of the things they've tried have made a
difference on my end.

I think the part that makes this more troublesome is that it simply
says you have no permission, without giving you an opportunity to
enter appropriate credentials. As I mentioned on the posting, I am
able to add the fax server as one of my printers by adding a network
printer through "Add new printer". At the point that I'm adding that
new printer, it does prompt me for appropriate server crendentials,
and then the printer gets mapped. But if I try to use that printer, it
takes me to the step in Windows Fax and Scan where you need to create
the Fax account (even though I wasn't purposefully trying to use Fax
and Scan), and we're back to square one where it just tells you
there's no permission, without the option to provide credentials...

In short, after trying all kinds of options, this is what the behavior
appears to be:

1) Any printing done to a fax printer is forced to go through Windows
Fax and Scan (that is, even if you're not using Vista's built-in fax
print driver). Or, at least, another MS fax printer driver (like the
one from Server 2003) gets recognized by Vista as a fax printer driver
and forces it to go through Windows Fax and Scan.

2) If you're going through Windows Fax and Scan, a Fax account must be
created. And in creating that account, if there is any kind of
permission issue, you have no way of entering an appropriate
user/password for accessing or to allow use of the printer.

I can't see that being the case, as it would be so terribly
restrictive and a big step backwards, so I must be missing something!
But at this point, what I've done so far points in that direction.

As far as the PC not being on the Domain, unfortunately it cannot be
added to the domain. But I can map the printer to the PC by providing
an appropriate domain logon when I map it, so it doesn't look like the
domain is blocking any and all clients that are not on the domain.

Lots of folks have had similar issues (as you can see by reading the
group). I'm wondering if the problem is that the client isn't on the
domain. Have you checked the permission settings in the Security Tab?
--
Russ Valentine
[MVP-Outlook]
I am running Vista Business, and am trying to setup faxing with
Vista's built-in Windows Fax and Scan. I do not have a modem, and so
I'm trying to connect to the fax on a Windows Server 2003 R2 server.
This is a "standard" Server 2003, that is, it is *not* SBS (Small
Business Server).

The server is a domain controller, but the Vista PC is not on the
domain. However, both computers are on the same local
network/subnet. On Vista I can map a drive that's on the server
(providing the proper server credentials). I can even "Add new
printer" to Vista by selecting network printer and entering the
server address & shared fax name, then entering the proper server
credentials. So this rules out any network issues, and at least
mostly rules out authentication issues (since I'm able to connect to
the server disk and printer resources if I provide a server
administrator logon).

However, from Vista's "Windows Fax and Scan", when I try to create a
fax account, it prompts me for the server name, and when I enter the
server, it tells me that I don't have the appropriate permissions
and to contact the fax administrator. This happens whether I enter
\\servername, \\servername\faxname, servername, faxname, \\faxname.
Also, I have made sure to run Windows Fax and Scan as an
administrator, that is, right-click/run as administrator.

If I try to print to the fax printer that seemed to have been mapped
successfully (that was mapped with "add printer" as described
above), it basically takes me to the same step to add a fax account,
at which point it tells me I don't have the appropriate permissions
when I enter the server name. Note that when I "added" the printer,
it prompted me for the credentials, and then successfully mapped the
printer. Now in trying to use it to print (fax) something, it
behaves as if I still need to create a fax account and tells me I
have no permissions (and there is no option to enter a
user/password).

Has anyone run across this, or can provide any suggestions.

Thanks

 

[Russ Valentine [MVP-Outlook]]

You mean a solution other than the one I posted?
Obviously not.

 

[NTZeek]

. . . For WFS to work, the client must be logged onto the domain with credentials the server understands. Creating a network connection will not work in Vista as it did in older OS because of the tighter security in Vista:[/quote

This tells me what is different and why it won't wor

So RPC for WFS can use only the logged on user token and cannot use
network share.[/quote

This part I do not fully understand. Wonder if you could answer a few questions

1. Can WFS add a SBS 2003 fax server as an account

2. If so, how

3. If not is there another way to use the fax server in SBS 2003 from a vista machine?


Post Originated from http://www.VistaForums.com Vista Support Forums

 

[Russ Valentine [MVP-Outlook]]

As long as the server fax has been enabled for sharing, it can be used to
create a Fax account in WFS. Just use \\servername in the text box for
remote server.
--
Russ Valentine
[MVP-Outlook]

. . . For WFS to work, the client must be logged onto the domain
with credentials the server understands. Creating a network connection
will not work in Vista as it did in older OS because of the tighter
security in Vista:

This tells me what is different and why it won't work

So RPC for WFS can use only the logged on user token and cannot use
a
network share.

This part I do not fully understand. Wonder if you could answer a few
questions.

1. Can WFS add a SBS 2003 fax server as an account?

2. If so, how?

3. If not is there another way to use the fax server in SBS 2003 from a
vista machine?


Post Originated from http://www.VistaForums.com Vista Support Forums