Configure email accounts

[Rob Derby UK]

My PC crashed so I had to recover it. Have installed Office 2003 and Outlook
is not lettign me set up the accounts. When I go tools>email accounts I get
"the operation failed due to registry or instalation problems" Have used the
repair tool andf have also doen a full uninstall and re-install. When I
restart my PC I get"unable to locate component BTTRAY.EXE and then his
application has failed to start ( I don't know which one)because wbtapi.dll
was not found. Thanks

 

[Milly Staples [MVP - Outlook]]

Neither the bttray.exe nor wbtapi.dll are native Outlook files.

Examine what addins you have that integrate with Outlook, remove them, and
try a repair installation of Outlook.

Failing that, uninstall the applications that use those files, reboot, then
uninstall Office and reboot again. Then try the install of Office again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Rob Derby UK asked:

| My PC crashed so I had to recover it. Have installed Office 2003 and
| Outlook is not lettign me set up the accounts. When I go tools>email
| accounts I get "the operation failed due to registry or instalation
| problems" Have used the repair tool andf have also doen a full
| uninstall and re-install. When I restart my PC I get"unable to locate
| component BTTRAY.EXE and then his application has failed to start ( I
| don't know which one)because wbtapi.dll was not found. Thanks

 

[Rob Derby UK]

Not sure what add-ins I have as I have just installed everything from scratch
so it cannot be anything I have installed, are some add-ins pre-installed ? I
have done a re-install and the problem is still there? Any other ideas?

 

[Rich/rerat]

Rob Derby UK,
A google search of the files that you mentioned:
1. bttray.exe
2. wbtapi.dll

Have to do with the Bluetooth devices that you have installed on your PC. You
may need to reinstall drivers/software for those devices.

--
Add MS to your News Reader: news://msnews.microsoft.com
Rich/rerat
(RRR News) <message rule>
<<Previous Text Snipped to Save Bandwidth When Appropriate>>


Not sure what add-ins I have as I have just installed everything from scratch
so it cannot be anything I have installed, are some add-ins pre-installed ? I
have done a re-install and the problem is still there? Any other ideas?

 

[Peter Foldes]

Here is a hint.***** Bluetooth****

See the info on what Milly Staples MVP posted above and follow it