Computer won't believe me when I say turn off

[Guest]

I thought I was just being careless at first and hitting "restart" instead of
"shut down" but it's happened so many times, I've really been watching it
lately and every time now it does the same thing. Sometimes I get little
flashing messages like "ccApp shutting down" (which I know is a Norton deal),
or "ending Windows forms parking window" or "ending VZ access" (my Verizon
aircard). Then it nicely says it's saving my settings and that windows is
shutting down. Screen goes black and you think it's done, but nooooo - it
starts right back up again just like in a restart. I let it do its thing and
reload, then when I tell it to shut up and shut down again, it finally does.

I've ran virus scan, did the defrag, C drive clean, etc., but it still does
the same routine every night.

Any ideas? This is driving me nuts!

 

[Guest]

MY sisters computer had a simulair problem we eventualy had to rebuild the
os. it was the only thing that helped

 

[You Know Who ~]

Since a norton thing appears to be involved, i would shut it down.
Uninstall it if you can (if you have a disc) or at least totally and
completely disable it.

 

[Guest]

Well, I wouldn't connect to internet without virus protection, but I'll check
on Norton's site to see what they say. Although this is a pretty recent
problem and I've always had those fleeting messages, but then at least it
would always shut down the first time. This is so strange! Oh, and computer
is 4 year old Toshiba Satellite laptop and I reformatted C drive and
reinstalled everything last year. Boy, what a hassle, but I guess I could do
it again if I get no other answer. Yuck!

 

[Guest]

I thought I was just being careless at first and hitting "restart" instead of
"shut down" but it's happened so many times, I've really been watching it
lately and every time now it does the same thing. Sometimes I get little
flashing messages like "ccApp shutting down" (which I know is a Norton deal),
or "ending Windows forms parking window" or "ending VZ access" (my Verizon
aircard). Then it nicely says it's saving my settings and that windows is
shutting down. Screen goes black and you think it's done, but nooooo - it
starts right back up again just like in a restart. I let it do its thing and
reload, then when I tell it to shut up and shut down again, it finally does.

I've ran virus scan, did the defrag, C drive clean, etc., but it still does
the same routine every night.

Any ideas? This is driving me nuts!

This Executable process is belonging to Symantec, try to run the liveUpdate
and see if that will help get Rid of the Error message.
If you got an error or the message say no update are available then your
only solution is to uninstall the NIS 2007 and download the Removable tool
from the link below to get rid of all NIS traces then try to install Symantec
again.

Download Norton removal tool from here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Also downlaod this for anti-spyware:
http://www.lavasoft.com/products/ad-aware_se_personal.php it is free
You can have a look in the Event Viewer for any error message to shed some
light on the causer.
To access the Event Viewr do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.

Also you can Run this command:
Open a run command and type in:
sfc /scannow click [OK] wait for it to finish, you may need your XP CD handy.

HTH.
Let us know.
Regards,
nass

 

[Uncle Grumpy]

Well, I wouldn't connect to internet without virus protection,

I've been doing it for YEARS (probably 15)... still no problem.

If you practice "Safe Internet", you'll never need an AV program.

 

[Guest]

Thanks so much for the responses. I'm not absolutely convinced it's Norton's
fault since I had that ccApp message for quite a while before it started not
shutting down right. But my Norton subscription is almost done, so I'm gonna
look into something else. I know there are free antivirus programs, but need
to check into that more since I kinda wonder if you don't get what you pay
for.

I also saw where a program called RegCure works for stuff like this, but it
costs and I don't know enough about it yet. If anyone has an opinion on free
anti virus or the RegCure program, I'd sure like to hear it. I have been
really careful about backing up lately, though, that's for sure!

Thanks a bunch, y'all - I'll let you know what I do and if I find something
that works for this problem.

Malia

I thought I was just being careless at first and hitting "restart" instead of
"shut down" but it's happened so many times, I've really been watching it
lately and every time now it does the same thing. Sometimes I get little
flashing messages like "ccApp shutting down" (which I know is a Norton deal),
or "ending Windows forms parking window" or "ending VZ access" (my Verizon
aircard). Then it nicely says it's saving my settings and that windows is
shutting down. Screen goes black and you think it's done, but nooooo - it
starts right back up again just like in a restart. I let it do its thing and
reload, then when I tell it to shut up and shut down again, it finally does.

I've ran virus scan, did the defrag, C drive clean, etc., but it still does
the same routine every night.

Any ideas? This is driving me nuts!

This Executable process is belonging to Symantec, try to run the liveUpdate
and see if that will help get Rid of the Error message.
If you got an error or the message say no update are available then your
only solution is to uninstall the NIS 2007 and download the Removable tool
from the link below to get rid of all NIS traces then try to install Symantec
again.

Download Norton removal tool from here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Also downlaod this for anti-spyware:
http://www.lavasoft.com/products/ad-aware_se_personal.php it is free
You can have a look in the Event Viewer for any error message to shed some
light on the causer.
To access the Event Viewr do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.

Also you can Run this command:
Open a run command and type in:
sfc /scannow click [OK] wait for it to finish, you may need your XP CD handy.

HTH.
Let us know.
Regards,
nass

 

[Guest]

Well, I guess I'm too chicken for that - I'm not nearly computer guru-ish
enough to take that chance. Thanks for the reply, though, grumpy guy!

 

[Rock]

Thanks so much for the responses. I'm not absolutely convinced it's
Norton's
fault since I had that ccApp message for quite a while before it started
not
shutting down right. But my Norton subscription is almost done, so I'm
gonna
look into something else. I know there are free antivirus programs, but
need
to check into that more since I kinda wonder if you don't get what you pay
for.

I also saw where a program called RegCure works for stuff like this, but
it
costs and I don't know enough about it yet. If anyone has an opinion on
free
anti virus or the RegCure program, I'd sure like to hear it. I have been
really careful about backing up lately, though, that's for sure!

Thanks a bunch, y'all - I'll let you know what I do and if I find
something
that works for this problem.

Do not use a registry cleaner, which is probably what RegCure is. They
cause more problems than they fix.

 

[Alias]

Well, I wouldn't connect to internet without virus protection,

Disabling your AV before installing things is a good idea, even if
you're connected to the Internet. What you shouldn't do is disable your
firewall while connected to the Internet.

Alias

 

[Guest]

Well, that's the LAST thing I need is MORE problems, so I guess I'll take
your word for it. I assume MVP means you know what you're talking about.
Any ideas for anti-virus program?

 

[Rock]

Well, that's the LAST thing I need is MORE problems, so I guess I'll take
your word for it. I assume MVP means you know what you're talking about.

Any ideas for anti-virus program?

"Rock" wrote:

Don't just take my word for it, it's just an opinion. There are differing
opinions about the use of registry cleaners. Do a newsgroup search for
registry cleaners to see the various opinions.

We regularly get posts in here where someone says they have some new problem
that suddenly occurred, and they recently used a registry cleaner. Maybe it
would help your problem, and maybe it would cause more problems. Not every
time you use a registry cleaner will it cause problems, but then again it
doesn't do much good so there is little benefit to it.

The better way to go about resolving a problem is to first identify that
there is a registry problem and what keys are involved, then manually edit
the registry. This takes skill and experience. One way to use a registry
cleaner is to run it and see what it suggests, then research those
suggestions to see if one might be of value. But just running one in
automated mode and letting it fix things is, in my opinion, not a good idea.

I certainly would never pay any money to purchased one.

For AV programs I don't recommend Norton or McAfee or any of the big suites.
NAV is resource heavy and can cause problems such as you have seen with
ccApp. On the free side there is Avast which is what I use, AVG (free)
which many like, but some don't, and on the paid side there is NOD32 which
is top notch.

For your problem you could try some clean boot troubleshooting.

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

 

[Ken Blake, MVP]

I've been doing it for YEARS (probably 15)... still no problem.

If you practice "Safe Internet", you'll never need an AV program.

That's absolutely terrible and irresonsible advice. It's like saying that if
you are an excellent and careful driver, there's no need to wear seat belts.

 

[Guest]

Thanks so much for the responses. I'm not absolutely convinced it's Norton's
fault since I had that ccApp message for quite a while before it started not
shutting down right. But my Norton subscription is almost done, so I'm gonna
look into something else. I know there are free antivirus programs, but need
to check into that more since I kinda wonder if you don't get what you pay
for.

I also saw where a program called RegCure works for stuff like this, but it
costs and I don't know enough about it yet. If anyone has an opinion on free
anti virus or the RegCure program, I'd sure like to hear it. I have been
really careful about backing up lately, though, that's for sure!

Thanks a bunch, y'all - I'll let you know what I do and if I find something
that works for this problem.

Malia

I thought I was just being careless at first and hitting "restart" instead of
"shut down" but it's happened so many times, I've really been watching it
lately and every time now it does the same thing. Sometimes I get little
flashing messages like "ccApp shutting down" (which I know is a Norton deal),
or "ending Windows forms parking window" or "ending VZ access" (my Verizon
aircard). Then it nicely says it's saving my settings and that windows is
shutting down. Screen goes black and you think it's done, but nooooo - it
starts right back up again just like in a restart. I let it do its thing and
reload, then when I tell it to shut up and shut down again, it finally does.

I've ran virus scan, did the defrag, C drive clean, etc., but it still does
the same routine every night.

Any ideas? This is driving me nuts!

This Executable process is belonging to Symantec, try to run the liveUpdate
and see if that will help get Rid of the Error message.
If you got an error or the message say no update are available then your
only solution is to uninstall the NIS 2007 and download the Removable tool
from the link below to get rid of all NIS traces then try to install Symantec
again.

Download Norton removal tool from here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Also downlaod this for anti-spyware:
http://www.lavasoft.com/products/ad-aware_se_personal.php it is free
You can have a look in the Event Viewer for any error message to shed some
light on the causer.
To access the Event Viewr do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.

Also you can Run this command:
Open a run command and type in:
sfc /scannow click [OK] wait for it to finish, you may need your XP CD handy.

HTH.
Let us know.
Regards,
nass

Hi Malia,
You don't need a registry cleaner, they do more harm than good to your
computer, especially for a novice.
Registry cleaner are good when they do the job and you need to be a
professional to use it, even a professional will not use to perform registry
tweakui.

Uninstall the NIS, hence you said subscriptions is gone/ outdated and
Reinstall one of my favourites AV (that my personal choice).

Here are links for free Avs:
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
http://www.avast.com
Download ZoneAlarn from here:
http://download.zonelabs.com/bin/free/information/znalm/zaReleaseHistory.html
HTH.
Let us know.
nass
===
www.nasstec.co.uk

 

[Noncompliant]

Maybe my desktop is missing something.
After clicking turn off computer, I can either go to standby, or turn off,
or restart.
I've never seen an option to tell "shutup" to computer.

 

[Ron P]

I've been doing it for YEARS (probably 15)... still no problem.

If you practice "Safe Internet", you'll never need an AV program.

I guess that you idea of "Safe Internet" is to never use it.

 

[cquirke (MVP Windows shell/user)]

Norton AV is a slug, and takes so long to shuffle off this mortal coil
during shutdown that the OS times it out on the assumption that it's
fallen over. It's just an aspect of "Norton bloat"; I see it often.

-------------------- ----- ---- --- -- - - - -

Hmmm... what was the *other* idea?

 

[George]

That is because your PC was paid not to listen to you. Everyone else in the
world has a shut up button

 

[cquirke (MVP Windows shell/user)]

On Wed, 28 Mar 2007 17:14:00 -0700, Malia

Thanks so much for the responses. I'm not absolutely convinced it's Norton's
fault since I had that ccApp message for quite a while before it started not
shutting down right.

Oh, I see what you mean - I thought the alert was the primary issue

But my Norton subscription is almost done, so I'm gonna look into
something else. I know there are free antivirus programs, but need
to check into that more since I kinda wonder if you don't get what
you pay for.

That a "best-case" outcome

Seriously, the fact that Norton bundles commercial malware (a sort of
license-fussing thing) within the AV turns me off - it's the wrong
place for such technology. Think context...
- you suspect active malware
- you run various av and other scanners; all look "OK"
- so you use integration checkers
- you find some unexplained hidden code files
- are these malware that you should remove?
- or Norton's hidden malware that will kill the av if removed?

Guess wrong, you may leave malware in place. Guess the other wrong,
you may think you've killed the malware but actually succeeded in
disabling Norton AV, which refuses to work because it "thinks" you are
using it on the "wrong PC". Who needs the hassle and risk?

I'm using AVG as my resident av scanner, with the email component not
installed. Hardly any performance impact, updates itself over the
ADSL automatically, doesn't die every year like some feeware... nice.

Other good antimalware tools...
- AdAware and Spybot; the "old faithfuls"
- AVG Antispyware (ex-Ewido) and A-Squared; the "newer ones"
- Spyware Blaster; static protection
- Trend SysClean; Bart-able on-demand malware killer
- XP firewall; on, always
- HiJackThis; integration checker (log submission standard)
- Nirsoft tools from www.nirsoft.net; integration details

--------------- ---- --- -- - - - -

Saws are too hard to use.
Be easier to use!

 

[cquirke (MVP Windows shell/user)]

AVG, Avast if you like the UI, and what used to be AntiVir are three
good free ones, and NOD32 (lean and mean) and Kaspersky (the
definitive?) as the best feeware.

A free av that's up to date may beat an excellent fee av that isn't

Don't just take my word for it, it's just an opinion.

One that I share - I don't like tools that make it easy to create
problems that are far more difficult to fix, as these things can do.

The risk/benefit is lopsided as well; a "cluttered" registry hasn't
caused much speed or stability impact, but a registry that has been
dinged by a "cleaner" can (worst-case) render a PC unbootable.

I certainly would never pay any money to purchased one.

Amen... there are enough free ones...

What sometimes goes wrong is that a new OS or app invalidates some of
the assumptions that there cleaners operate under.

Usually, they look for "loose ends"; references that don't match up to
anything, so they appear to be left-overs from something that was
imperfectly deleted or uninstalled.

The trouble is, sometimes these references are either supposed to be
like that, or resolve in ways that the cleaner doesn't predict or
detect. So the cleaner deletes the stuff, and things break.

If the cleaner doesn't maintain an "undo", and/or log what it does,
then you are knee-deep, head-first in the dwang.

Better ways to avoid/manage registry "rot":
- avoid bad exits; troubleshoot crashes, shut down properly
- don't install stuff you don't need or don't even really want
- be scrupulous on uninstalling (rather than simply deleting) apps
- don't disable SR - it's XP's only native registry backup!
- consider ERUNT (free) as an added registry backup tool

For AV programs I don't recommend Norton or McAfee or any of the big suites.

Yup. Just because retail shouts it loud, doesn't make it best.

--------------- ----- ---- --- -- - - -

I *am* a power user!
I have electricity bills to prove it!