computer turns off by itself when using this program

[Guest]

i have a program on my computer called Super DVD To PSP Converter... when i
first bought it, it worked perfectly but our computer got hit by lightening
.... then we got the computer fixed and the program works except when i use it
now the CPU Usage goes to 100% and after about 20 minutes the computer turns
off by itself.... help!

 

[Patrick Keenan]

i have a program on my computer called Super DVD To PSP Converter... when i
first bought it, it worked perfectly but our computer got hit by
lightening
... then we got the computer fixed and the program works except when i use
it
now the CPU Usage goes to 100% and after about 20 minutes the computer
turns
off by itself.... help!

Does it turn off or restart? You may be describing a system shutdown due
to overheating or memory failure, or an automatic restart due to a crash.

First, turn off automatic restarts - right click on My Computer, choose
Properties, then the Advanced tab. Choose Settings in the Startup And
Recovery section, and de-select "automatically restart" in the System
Failure section. CHoose Apply and OK back to the desktop. Now, if the
problem is due to a crash, you should see some kind of error message which
should provide clues.

Next, run Memtest. http://hcidesign.com/memtest/

If errors are reported, consider that the memory is damaged (or just not
good enough) and fails under heavy load, and the system responds by shutting
down.

And, open the case and check that the fans are all working and that the
vents, blades, and fins are not blocked with dust or otherwise obstructed.
To clean it, take it outside and use a can of compressed air to blow dust
out. Do *not* use a vaccuum as this will generate static and likely destroy
chips.

If your system has temperature monitoring software, make some use of it to
see if it is overheating.

HTH
-pk

 

[Guest]

Does it turn off or restart? You may be describing a system shutdown due
to overheating or memory failure, or an automatic restart due to a crash.

First, turn off automatic restarts - right click on My Computer, choose
Properties, then the Advanced tab. Choose Settings in the Startup And
Recovery section, and de-select "automatically restart" in the System
Failure section. CHoose Apply and OK back to the desktop. Now, if the
problem is due to a crash, you should see some kind of error message which
should provide clues.

Next, run Memtest. http://hcidesign.com/memtest/

If errors are reported, consider that the memory is damaged (or just not
good enough) and fails under heavy load, and the system responds by shutting
down.

And, open the case and check that the fans are all working and that the
vents, blades, and fins are not blocked with dust or otherwise obstructed.
To clean it, take it outside and use a can of compressed air to blow dust
out. Do *not* use a vaccuum as this will generate static and likely destroy
chips.

If your system has temperature monitoring software, make some use of it to
see if it is overheating.

HTH
-pk

it doesnt restart it just turns off... i deselected automattically restart but that didnt help it did hte same thing and i couldnt get that software to work from http://hcidesign.com/memtest/

 

[Patrick Keenan]

Then there is likely a hardware problem, possibly either bad memory or heat
(or both), not specifically a software problem. The problem might be
triggered by software that places a heavy load on the system, but the system
should be able to take that if it's operating properly.

. i deselected automattically restart but that didnt help it did hte same
thing
and i couldnt get that software to work from http://hcidesign.com/memtest/

In what way did memtest not work?

http://hcidesign.com/memtest/download.html

This downloads a zip file. Click on the link, and save it to disk.
Right-click on the saved file and choose Extract All, and at the end select
Show Extracted Files. Run memtest.exe, and close all other applications
and windows before choosing Start.

In any case, it sounds to me like the system problem isn't with XP, but is a
hardware response to system load (including overheating). You should try
to run memtest to try to isolate the problem further, but I would not be
surprised if you will need to replace some hardware.

HTH
-pk

 

[Guest]

ok now i got the memory test to work and it found no errors...

 

[Guest]

the same thing happened while running MemTest .... the computer turned off
after about 20 minutes and the CPU usage was 100% but as far as it got it
found no errors