Computer suddenly reboots

S

Saso Zagoranski

Hi,

For the past two weeks my computer has suddenly started rebooting
during different tasks (I could be programming, browsing the web, ...).

The STOP error that I get is:
0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
in file TCPIP.SYS

The error started to appear on 11.11.2005 and appear once every few days
but it has already happened to me 3 times today!

I tried looking at the minidump files but to be honest, I don't know what
to make of them so I'm posting two files here.

The only thing I installed on the 11th was a Windows XP SP2 Security Update:
KB 896424.

One of the possible suspects (I'm just guessing this) could be:
avast! Antivirus (latest version - home edition)
McAfee Firewall Plus (6.1.6144)

Since they both auto-updated themselves during these two weeks.

What is also very strange to me is that I used my other computer during
the weekend and the same thing happened there too! The computer suddenly
restarted (I can't tell you the stop code because I had auto restart
enabled).
Could it be a virus?

I'm attaching 2 of the dump files (the first one and the last one).

Please help, I really wouldn't like to reformat the computer :(

thanks,
saso



The first error:
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 00039000
PfnDataBase 81a91000
PsLoadedModuleList 8055a420
PsActiveProcessHead 805604d8
MachineImageType 0000014c
NumberProcessors 00000001
BugCheckCode 100000d1
BugCheckParameter1 1200001c
BugCheckParameter2 00000002
BugCheckParameter3 00000000
BugCheckParameter4 ef6c6987
PaeEnabled 00000000
KdDebuggerDataBlock 8054c060
MiniDumpFields 00000dff

TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 00000748
DriverListOffset 00003358
DriverCount 00000099
StringPoolOffset 000060c8
StringPoolSize 00001548
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack 8054fd38
DebuggerDataOffset 000030c8
DebuggerDataSize 00000290
DataBlocksOffset 00007610
DataBlocksCount 00000005


Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Fri Nov 11 11:45:24 2005
System Uptime: 0 days 4:12:05
start end module name
804d7000 806eb100 nt Checksum: 002198AF Timestamp: Wed Mar 02
01:59:37 2005 (42250FF9)

Unloaded modules:
ed747000 ed771000 kmixer.sys Timestamp: unavailable (00000000)
ed747000 ed771000 kmixer.sys Timestamp: unavailable (00000000)
ed747000 ed771000 kmixer.sys Timestamp: unavailable (00000000)
ed747000 ed771000 kmixer.sys Timestamp: unavailable (00000000)
ed747000 ed771000 kmixer.sys Timestamp: unavailable (00000000)
ee4fc000 ee526000 kmixer.sys Timestamp: unavailable (00000000)
f8e08000 f8e09000 drmkaud.sys Timestamp: unavailable (00000000)
ee5c6000 ee5e9000 aec.sys Timestamp: unavailable (00000000)
ee727000 ee734000 DMusic.sys Timestamp: unavailable (00000000)
ee737000 ee745000 swmidi.sys Timestamp: unavailable (00000000)
f8c26000 f8c28000 splitter.sys Timestamp: unavailable (00000000)
f8902000 f890b000 processr.sys Timestamp: unavailable (00000000)
f8bc2000 f8bc6000 kbdhid.sys Timestamp: unavailable (00000000)
f8b0a000 f8b0f000 Cdaudio.SYS Timestamp: unavailable (00000000)
f8bba000 f8bbd000 Sfloppy.SYS Timestamp: unavailable (00000000)
f8c6a000 f8c6c000 USBD.SYS Timestamp: unavailable (00000000)
f8832000 f883d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c66000 f8c68000 USBD.SYS Timestamp: unavailable (00000000)
f8822000 f882d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c60000 f8c62000 USBD.SYS Timestamp: unavailable (00000000)
f8812000 f881d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c5c000 f8c5e000 USBD.SYS Timestamp: unavailable (00000000)
f8802000 f880d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c58000 f8c5a000 USBD.SYS Timestamp: unavailable (00000000)
f7a45000 f7a50000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c54000 f8c56000 USBD.SYS Timestamp: unavailable (00000000)
f7a65000 f7a70000 lvusbsta.sys Timestamp: unavailable (00000000)

Finished dump check
-------------------

The second error:
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 00039000
PfnDataBase 81a91000
PsLoadedModuleList 8055a420
PsActiveProcessHead 805604d8
MachineImageType 0000014c
NumberProcessors 00000001
BugCheckCode 100000d1
BugCheckParameter1 1200001c
BugCheckParameter2 00000002
BugCheckParameter3 00000000
BugCheckParameter4 ef870987
PaeEnabled 00000000
KdDebuggerDataBlock 8054c060
MiniDumpFields 00000dff

TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 00000748
DriverListOffset 00003358
DriverCount 0000009b
StringPoolOffset 00006160
StringPoolSize 00001598
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack 8054fd38
DebuggerDataOffset 000030c8
DebuggerDataSize 00000290
DataBlocksOffset 000076f8
DataBlocksCount 00000005


Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Wed Nov 23 09:40:39 2005
System Uptime: 0 days 0:23:03
start end module name
804d7000 806eb100 nt Checksum: 002198AF Timestamp: Wed Mar 02
01:59:37 2005 (42250FF9)

Unloaded modules:
edea9000 eded3000 kmixer.sys Timestamp: unavailable (00000000)
eef23000 eef4d000 kmixer.sys Timestamp: unavailable (00000000)
f8e24000 f8e25000 drmkaud.sys Timestamp: unavailable (00000000)
ef1f5000 ef202000 DMusic.sys Timestamp: unavailable (00000000)
ef922000 ef930000 swmidi.sys Timestamp: unavailable (00000000)
eefed000 ef010000 aec.sys Timestamp: unavailable (00000000)
f8c22000 f8c24000 splitter.sys Timestamp: unavailable (00000000)
f8792000 f879b000 processr.sys Timestamp: unavailable (00000000)
f8be2000 f8be6000 kbdhid.sys Timestamp: unavailable (00000000)
f89da000 f89df000 Cdaudio.SYS Timestamp: unavailable (00000000)
f8bde000 f8be1000 Sfloppy.SYS Timestamp: unavailable (00000000)
f8c70000 f8c72000 USBD.SYS Timestamp: unavailable (00000000)
f8872000 f887d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c6c000 f8c6e000 USBD.SYS Timestamp: unavailable (00000000)
f8862000 f886d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c68000 f8c6a000 USBD.SYS Timestamp: unavailable (00000000)
f8852000 f885d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c64000 f8c66000 USBD.SYS Timestamp: unavailable (00000000)
f8842000 f884d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c60000 f8c62000 USBD.SYS Timestamp: unavailable (00000000)
f8832000 f883d000 lvusbsta.sys Timestamp: unavailable (00000000)
f8c5a000 f8c5c000 USBD.SYS Timestamp: unavailable (00000000)
f8812000 f881d000 lvusbsta.sys Timestamp: unavailable (00000000)

Finished dump check
 
W

Will Denny

Hi

Please try the following link to Jim Eshelman's web page - right hand column
(D1)

http://aumha.org/win5/kbestop.htm

--


Will Denny
MS MVP Windows Shell/User
Please reply to the News Groups

Saso Zagoranski said:
Hi,

For the past two weeks my computer has suddenly started rebooting
during different tasks (I could be programming, browsing the web, ...).

The STOP error that I get is:
0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
in file TCPIP.SYS

The error started to appear on 11.11.2005 and appear once every few days
but it has already happened to me 3 times today!

I tried looking at the minidump files but to be honest, I don't know what
to make of them so I'm posting two files here.

The only thing I installed on the 11th was a Windows XP SP2 Security
Update:
KB 896424.

One of the possible suspects (I'm just guessing this) could be:
avast! Antivirus (latest version - home edition)
McAfee Firewall Plus (6.1.6144)

Since they both auto-updated themselves during these two weeks.

What is also very strange to me is that I used my other computer during
the weekend and the same thing happened there too! The computer suddenly
restarted (I can't tell you the stop code because I had auto restart
enabled).
Could it be a virus?

I'm attaching 2 of the dump files (the first one and the last one).

Please help, I really wouldn't like to reformat the computer :(

thanks,
saso
Click to expand...

<snipped>
 
S

Sa¹o Zagoranski

hi, thanks for the reply

This doesn't really help me... since I'm not experiencing any of the
symptoms
(such as 'during startup' or 'during shutdown') and I'm not using the
software
that's listed there.

saso
 
S

Saso Zagoranski

Hi,

no... I'm not using a logitech mouse.
I am using a logitech webcame. But I've been using it for months and I never
had these kinds of symptoms.
 
S

Sa¹o Zagoranski

It just happened again :(

Here is some additional Info
STOP 0x000000D1 (0x1200001C,0x00000002,0x00000000,0xEFABA987)

tcpip.sys
Address EFABA987 base at EFAB1000, DateStamp 4294CC20

As I already said... it occurs completely randomly.
 
A

ANONYMOUS

Have you done a through scan of your system with malwares using MS
antispyware Beta?

The alternative is to repair the DLL/system files from cache using
thiese steps:

a. Click Start, and then click Run.
b. In the Open box, type sfc /scannow, and then click OK.
c. You may be prompted for the Windows XP or Windows XP Service Pack 1
installation media.

hth
 
S

Saso Zagoranski

I've scaned the system and there are no problems.

About your suggestion.
Wouldn't that cause problems with problems that require SP2?
 
A

ANONYMOUS

If you have SP2 installed then you will need to use SP2 CD or Slipstream
SP2 with your SP0 or SP1 CD. For slipstreaming, I recommend this link:

http://www.petri.co.il/windows_xp_sp_slipstreaming.htm

The alternative may be to do a clean install of XP using your own media
and PID. This all depends on what data you have on your HD and how
readily you can copy them somewhere else. Also, you need CDs for all
your applications such as Office, Roxio, Nero etc .Did your system come
with RESTORE CD or a proper OS CD as distributed by DELL?

I am not a proponent of doing a Repair Install as it does not help
cleaning up the system to get trouble-free computing for the next 6-9
months. If you don't have the OS CD then you will need to restore your
system to facory settings and start again.
 
S

Saso Zagoranski

After 5 STOP screens today I gave up and restored the computer to factory
settings
and I'm currently re-installing everything.

Thanks for all the suggestions. If someone finds something out from the dump
files
I attached, please let me know. I would love to know which program/driver
did this :)

saso
 
L

Larry Suddarth

This is probably not what is causing it, but I heard the buzzing sound of my
cell phone in the speakers of my computer which was in idle mode. (screen
blank, hard drive stopped) It came back to life. The cell phone transmits
every so many minutes to tell the system which cell it is in. Today, I put
the cell phone on the desk next to the computer while it was in idle mode. I
left the room. When I came back it was up and running again. I know I did
not hit the desk or vibrate or jar it. I read something that said not to put
the cell phone on your computer. There was no explanation as to why you
should not place your cell phone next to your computer. ???????
 
L

Larry Suddarth

Larry Suddarth said:
This is probably not what is causing it, but I heard the buzzing sound of
my cell phone in the speakers of my computer which was in idle mode.
(screen blank, hard drive stopped) It came back to life. The cell phone
transmits every so many minutes to tell the system which cell it is in.
Today, I put the cell phone on the desk next to the computer while it was
in idle mode. I left the room. When I came back it was up and running
again. I know I did not hit the desk or vibrate or jar it. I read
something that said not to put the cell phone on your computer. There was
no explanation as to why you should not place your cell phone next to your
computer. ???????
Click to expand...
Sorry. I did not intend to top post this response.
 
R

Ron Martell

Sa¹o Zagoranski said:
It just happened again :(

Here is some additional Info
STOP 0x000000D1 (0x1200001C,0x00000002,0x00000000,0xEFABA987)

tcpip.sys
Address EFABA987 base at EFAB1000, DateStamp 4294CC20

As I already said... it occurs completely randomly.
Click to expand...

The following article in the Microsoft Knowledge Base may help resolve
the problem:

How to reset Internet Protocol (TCP/IP) in Windows XP
Article ID : 299357
http://support.microsoft.com?kbid=299357

Good luck


Ron Martell Duncan B.C. Canada
 

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