computer shuts off unexpectedly

[Guest]

I have a problem with my computer were it shuts off unexpectedly. For
example, when I try to run a virus scan with Norton my computer will shut off
about 2 minutes in. It also does it when I do other things too, like listen
to music, play some online games. When it shuts off and I turn it on again
sometimes it will be loading Windows and shut off. Can someone help me?

 

[jg]

something is wrong - cpu overheating?, incorrect BIOS setting ( shutdown CPU
temperature threshold
If CPU overheating, cleaning with dust blower (or compressed air canister)
may help.

setting the CPU usage lower for Norton may help mitigate the problem

I had problem with Norton AV at 90% limit on 50#. After I changed to limit
CPU to 50%, AV scan could be completed without trouble.

 

[Gerry Cornell]

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for when the error occurs and post copies.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Where do u go to shutdown CPU temperature threshold, and to set the CPU usage
lower in Norton AV.