Computer shuts down when running scans

[Guest]

My computer has been turning off completely whenever I try to run my Norton
Antivirus or Adaware scans. I am unable to remove the files that these scans
find because it turns off in the middle. I called Dell and they had me
running tests on the harddrive and scanning it but it shut off again. Has
anyone had anything like this happen to their computer? and what was the
source of the problem??

 

[Will Denny]

Hi

Any error meesages to work with? Please have a look in the Event Viewer for
any 'Errors'. If any are found, could you please post the Event ID and
Source?

 

[Guest]

No error messages come up, it just completely turns off. How do I check in
the event viewer?

 

[Will Denny]

Hi

From Start>Run type

eventvwr.msc

and then expand the the three icons in the left hand column.

 

[Guest]

these are some of the errors im finding

wuaueng.dll (548) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred
while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

wuauclt (548) An attempt to open the file
"C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access
failed with system error 32 (0x00000020): "The process cannot access the file
because it is being used by another process. ". The open file operation will
fail with error -1032 (0xfffffbf8).

wuauclt (548) An attempt to open the file
"C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access
failed with system error 32 (0x00000020): "The process cannot access the file
because it is being used by another process. ". The open file operation will
fail with error -1032 (0xfffffbf8).


wuaueng.dll (548) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred
while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

The COM+ Event System failed to fire the ConnectionMadeNoQOCInfo method on
subscription
{AD3423A0-6B38-4E1E-A5C6-F8DEDCF907D1}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}.
The subscriber returned HRESULT 80010105.


I have no idea what any of that means

 

[Will Denny]

Hi

Those errors refer to Windows Update. Are you running Software Update
Services?

 

[Guest]

No, those automatic update things always come up but i don't install them.
Do you think the computer turning off could have something to do with the
fans? The guy on the phone at Dell said i needed a new hard drive but it
only shuts off when i run scans

 

[Kelly]

Try running them in safe mode.

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com