Computer Shuts down by itself

[Guest]

My computer likes to do a controlled shut down and reboot all by itself. I
think I have found the problem but I cannot fix it. I have been on the phone
with Microsoft for the past four days getting nowhere. They have had me
reregister DLL files, clear my prefech temp files, install Update KB893803v2,
and a lot of other things. Nothing has worked. Each time the computer shuts
down I get the following information in my WindowsUpdate.log file:

Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
Misc =Module: C:\WINDOWS\System32\wuaueng.dll
Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
AU #####AU:Uninitializing Automatic Updates #####
Service ******
Service ** END ** Service: Service exit [Exit code = 0x240001)
Service ******

I do not have automatic updates turned on but it seems to want to try to run
and then the computer looses its mind.

Any input on this situation. I have tried to get Microsoft to look at this
log but they keep telling me it means nothing. I hope someone can think of
an answer.

Thank you all in advance. Look forward to some input.

 

[Jerry]

Start > run > services.msc and verify the update service is off or manual as
opposed to automatic. (assuming Microsoft has not told you to verify this.)

 

[PA Bear]

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

 

[Guest]

I will try your advice. I believe that I will find I have already disabled
the update service. Just to make you happy and myself, NO, Microsoft has not
told me to do this. I am still working with the people in India. I will let
you know.

Thanks
--
Karen Prentice

Start > run > services.msc and verify the update service is off or manual as
opposed to automatic. (assuming Microsoft has not told you to verify this.)

My computer likes to do a controlled shut down and reboot all by itself.
I
think I have found the problem but I cannot fix it. I have been on the
phone
with Microsoft for the past four days getting nowhere. They have had me
reregister DLL files, clear my prefech temp files, install Update
KB893803v2,
and a lot of other things. Nothing has worked. Each time the computer
shuts
down I get the following information in my WindowsUpdate.log file:

Misc =======Logging initialized (build: 7.0.6000.374, tz: -0400)=====
Misc =Process:\??\C:WINDOWS\System32\winlogon.exe
Misc =Module: C:\WINDOWS\System32\wuaueng.dll
Shutdown FATAL:WUAutoUpdateAtShutdown failed, hr=8024A000
AU #####AU:Uninitializing Automatic Updates #####
Service ******
Service ** END ** Service: Service exit [Exit code = 0x240001)
Service ******

I do not have automatic updates turned on but it seems to want to try to
run
and then the computer looses its mind.

Any input on this situation. I have tried to get Microsoft to look at
this
log but they keep telling me it means nothing. I hope someone can think
of
an answer.

Thank you all in advance. Look forward to some input.