computer scan or downloading crashes computer

  • Thread starter Thread starter sparky44
  • Start date Start date
S

sparky44

I have been unable to use Norton Virus scan because before the scan
completes, the computer shuts off and the indicator light turns orange
like it is in hibernate mode. I have to physically disconnect the
power for five seconds to reboot. Is there a way to scan the computer
for viruses or remove a particular virus that may be causing this?

It took me four tries to load a print driver, but was eventually
successfull. I don't think it is a hardware problem.

Don't know what to try next.
 

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