computer locking up

[Jan Bek]

For one week I have talked to Dell about my computer
locking up and the mouse shutting off. After eight
calls, Dell sent a man to install a new mother board and
reinstalling with disks. I have done the 3 Reinstall
ones and AOL, but NOT any of the programs, like Office XP
and Norton SystemWorks. THE COMPUTER CONTINUES TO LOCK UP
AND THE MOUSE SHUTS OFF. Sometimes the computer has to
be Restarted 4-5 times over several hours before the
mouse light will come on.

1. Do I need to reinstall Office XP before you can
help me try to find the problem? If so, do I need
special numbers like I did last July to be able to do it?

2. Is there a diagnostic part of Office XP to
determine what the problem is?

3. Is there a patch for this problem. (I thought I
did all of the Updates as they popped up.)

4. I am VERY computer illiterate, so I need BIG HELP!

My e-mail address is
(e-mail address removed)

Thank you...I hope this is not too many questions.

 

[Kelly]

Hi Jan,

OXP has nothing to do with this at the moment. For now, check your display
settings. If it is set to 16, change it to 32. To do so, right click the
Desktop/Properties/Settings/Color Quality/32 bit. Other than that have you
simply tried another mouse?

/top10faqs.htm

 

[Michelle]

My own is a Dell and does the exact same thing. I'm
looking for help for it and don't use a mouse, I use the
trackpad.

Please advise anything else you have in mind.
Michelle

-----Original Message-----
Hi Jan,

OXP has nothing to do with this at the moment. For now, check your display
settings. If it is set to 16, change it to 32. To do so, right click the
Desktop/Properties/Settings/Color Quality/32 bit. Other than that have you
simply tried another mouse?

--
All the Best,
Kelly

MS-MVP Win98/XP
[AE-Windows® XP]

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm

For one week I have talked to Dell about my computer
locking up and the mouse shutting off. After eight
calls, Dell sent a man to install a new mother board and
reinstalling with disks. I have done the 3 Reinstall
ones and AOL, but NOT any of the programs, like Office XP
and Norton SystemWorks. THE COMPUTER CONTINUES TO LOCK UP
AND THE MOUSE SHUTS OFF. Sometimes the computer has to
be Restarted 4-5 times over several hours before the
mouse light will come on.

1. Do I need to reinstall Office XP before you can
help me try to find the problem? If so, do I need
special numbers like I did last July to be able to do it?

2. Is there a diagnostic part of Office XP to
determine what the problem is?

3. Is there a patch for this problem. (I thought I
did all of the Updates as they popped up.)

4. I am VERY computer illiterate, so I need BIG HELP!

My e-mail address is
(e-mail address removed)

Thank you...I hope this is not too many questions.

.