Computer freezing at welcome screen???

[Guest]

Every time I turn on my computer it brings up the Windows XP welcome screen
and then freezes before I have a chance to click on my user name. I can start
up in safe mode but not in any other mode. Can anyone please suggest what I
should do to fix this.

 

[Roberto]

Every time I turn on my computer it brings up the Windows XP welcome
screen
and then freezes before I have a chance to click on my user name. I can
start
up in safe mode but not in any other mode. Can anyone please suggest what
I
should do to fix this.

Make sure you are free of virus's/malware, run these in safe mode after
deleting all temp files

Sysclean http://www.trendmicro.com/download/dcs.asp
latest pattern files http://www.trendmicro.com/download/viruspattern.asp
Ad-Aware http://www.lavasoftusa.com/software/adaware/

rgds
Roberto

 

[Guest]

Thanks Roberto, will give it a try.
PS: How do I delete all temp files?

 

[Detlev Dreyer]

Every time I turn on my computer it brings up the Windows XP welcome
screen and then freezes before I have a chance to click on my user
name.

See if this article applies:
"Windows XP Stops Responding at the Welcome Screen"
http://support.microsoft.com/?kbid=294427

 

[Guest]

The article suggests:
To resolve this problem, select the Delete restoration data and proceed to
system boot menu option which enables the computer to perform a normal
restart, instead of performing the restoration process while the computer is
in Hibernate mode.

Problem is I don't get any opportunity to select the Delete restoration data
and proceed. Any otrher ideas?

 

[Detlev Dreyer]

The article suggests:
To resolve this problem, select the Delete restoration data and proceed
to system boot menu option which enables the computer to perform a
normal restart, instead of performing the restoration process while the
computer is in Hibernate mode.

Problem is I don't get any opportunity to select the Delete restoration
data and proceed. Any otrher ideas?

Press the [F8] key while booting and see if these options appear.

 

[Guest]

The article suggests:
To resolve this problem, select the Delete restoration data and proceed
to system boot menu option which enables the computer to perform a
normal restart, instead of performing the restoration process while the
computer is in Hibernate mode.

Problem is I don't get any opportunity to select the Delete restoration
data and proceed. Any otrher ideas?

Press the [F8] key while booting and see if these options appear.

No luck, just brings up the "safe mode" options...

 

[Detlev Dreyer]

Problem is I don't get any opportunity to select the Delete restoration
data and proceed. Any otrher ideas?

Press the [F8] key while booting and see if these options appear.

No luck, just brings up the "safe mode" options...

In that case, the MSKB article 294427 does not apply most likely.

 

[Roberto]

Thanks Roberto, will give it a try.
PS: How do I delete all temp files?

Start > Control Panel > Network & Internet Connections>Internet
Options>Delete Files & Delete Cookies buttons, Also goto C:\Windows\Temp,
delete a all.

rgds
Roberto

 

[Guest]

Problem is I don't get any opportunity to select the Delete restoration
data and proceed. Any otrher ideas?

Press the [F8] key while booting and see if these options appear.

No luck, just brings up the "safe mode" options...

In that case, the MSKB article 294427 does not apply most likely.

Sure looks that way. Thanks very much for your help in any case. I'll just
have to keep trying. Any other suggestions welcome!

 

[Detlev Dreyer]

Sure looks that way. Thanks very much for your help in any case. I'll
just have to keep trying. Any other suggestions welcome!

Well, since that article does not apply apparently, it would be helpful
to know what system changes have been made prior to the first encounter
of this problem. Perform a repair install, this should fix that issue:

"How to Perform an In-Place Upgrade (Reinstallation) of Windows XP"
http://support.microsoft.com/?kbid=315341

Please note that the available Windows updates have to be re-installed
when done.

 

[Guest]

Download from Microsoft and install this: User Profile Hive Cleanup

http://www.microsoft.com/downloads/...z5/N40UmvFJBAb/lwGEPjDhueihR3KZf7nByYwRljOQ==

This appears to have resolved a similar issue on a couple of my XP Pro boxes.
My probled only appeared when you logged out of a user account.