Computer Freeze

[Desooper]

HELP, Here goes, I go to START, CLICK ON MY COMPUTER,
then RIGHT CLICK any drive there, go to PROPERTIES, CLOSE
OUT FOLDER, CLOSE OUT MY COMPUTER, then my computer
freezes from there, need to do CTRL-ALT-DELETE. I am
running Windows XP Home, Dell 2.4 with 1G ram

 

[Mickey Segal]

HELP, Here goes, I go to START, CLICK ON MY COMPUTER,
then RIGHT CLICK any drive there, go to PROPERTIES, CLOSE
OUT FOLDER, CLOSE OUT MY COMPUTER, then my computer
freezes from there, need to do CTRL-ALT-DELETE. I am
running Windows XP Home, Dell 2.4 with 1G ram

This sounds like the Norton AntiVirus screw-up. See the "Workaround for
Norton AV debacle" thread for details.

 

[RJK]

No, the last Norton 5-1-2004 "screw-up" knackers your "right-click" - i.e.
makes it very slow to pop-out, system tray takes about 30 seconds upwards
to finish populating after boot up sequence / Task manager hits NISSERV.EXE
and the Norton interfaces, NU, NAV NFW etc. just take ages to load. Doesn't
seem to affect anything else very much tho.

regards, Richard

 

[Mickey Segal]

No, the last Norton 5-1-2004 "screw-up" knackers your "right-click" - i.e.
makes it very slow to pop-out, system tray takes about 30 seconds upwards
to finish populating after boot up sequence / Task manager hits NISSERV.EXE
and the Norton interfaces, NU, NAV NFW etc. just take ages to load. Doesn't
seem to affect anything else very much tho.

The original poster is describing a right-click problem. It could be a
different problem but it sounds like it could be another manifestation of
the Norton AntiVirus problem.

I don't see a Symantec URL about the Norton AntiVirus problem. Has anyone
found one? People are asking for something authoritative.

 

[Guest]

-----Original Message-----


This sounds like the Norton AntiVirus screw-up. See the "Workaround for
Norton AV debacle" thread for details.

SO ARE YOU SAYING IT HAS SOMETHING TO DO WITH "Workaround
for Norton AV debacle" AND IF SO HOW DO I FIND THIS,
THANKS

 

[RJK]

WOW ! I must have done something right - MINE's OK NOW !

During this afternoon, I fiddled and tweaked, the last two things I did
before rebooting were to turn off "Services | Messenger," (which I usually
keep turned off but, earlier today I noticed in NFW event log, that
Messenger was battering its' head against the firewall), and hit F8 and went
for a logged boot up, and I was back to a normal 32 second boot up !
Closed down completely and switched on, still fine !
Earlier this afternoon I disabled the MS Office plugin in NAV like somone in
here advised, and rebooted a few times and that didn't seem to make any
difference. ...just checked and right-click is instantaneous, or as near
instantaneous as it used to be....

....now where's that "Create a restore point" ?

regards, Richard

 

[RJK]

WOW ! I must have done something right - MINE's OK NOW !

During this afternoon, I fiddled and tweaked, the last two things I did
before rebooting were to turn off "Services | Messenger," (which I usually
keep turned off but, earlier today I noticed in NFW event log, that
Messenger was battering its' head against the firewall), and hit F8 and went
for a logged boot up, and I was back to a normal 32 second boot up !
Closed down completely and switched on, still fine !
Earlier this afternoon I disabled the MS Office plugin in NAV like somone in
here advised, and rebooted a few times and that didn't seem to make any
difference. ...just checked and right-click is instantaneous, or as near
instantaneous as it used to be....

....now where's that "Create a restore point" ?

regards, Richard

 

[Mickey Segal]

----- Original Message -----
From: <[email protected]>
Newsgroups: microsoft.public.windowsxp.general
Sent: Thursday, January 08, 2004 6:22 PM
Subject: Re: Computer Freeze

SO ARE YOU SAYING IT HAS SOMETHING TO DO WITH "Workaround
for Norton AV debacle" AND IF SO HOW DO I FIND THIS,
THANKS

Although RJK's posting in this thread suggests the right-click freeze in
this thread might be a different problem from the right-click freeze
affecting many other people, you should check out the thread "Workaround for
Norton AV debacle" in this group, particularly the post by Microsoft MVP
Carey Frisch. It is too new to have shown up on Google Groups yet and I
don't know how to generate a direct link to a Microsoft News thread.

Another current thread is "right click menu"; the original poster and I
describe the behavior we saw and others provided the diagnosis.

 

[DE]

HELP, Here goes, I go to START, CLICK ON MY COMPUTER,
then RIGHT CLICK any drive there, go to PROPERTIES, CLOSE
OUT FOLDER, CLOSE OUT MY COMPUTER, then my computer
freezes from there, need to do CTRL-ALT-DELETE. I am
running Windows XP Home, Dell 2.4 with 1G ram

This is why it's happening, and why disabling the NAV plug-in helped with
MS Office apps:

http://slashdot.org/articles/04/01/08/1849245.shtml?tid=126&tid=128&tid=172&tid=95

 

[RJK]

....perhaps we've crossed wires somewhere? I didn't intend to suggest
anywhere that the rt-click thing was not a suspected part of the Norton
debacle, in fact I suspect that it is, or in my case "was" .....brag....brag
(grin). I'm suspecting that turning Services | Messenger on (it's usually
off on my PC), then on, unchecking the MSO plugin, sprinkled with a few
reboots, that somehow made the tail end of my boot sequence reorder itself
.....was all to do with it somehow, if that made any sense ...phew !

regards, Richard

 

[RJK]

....and the coincidence, of course, of Verisign sorting out their act, if
that was part of it of the problem !
re:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

posted by Joe727 in regards, Richard

 

[Guest]

-----Original Message-----
WOW ! I must have done something right - MINE's OK NOW !

During this afternoon, I fiddled and tweaked, the last two things I did
before rebooting were to turn off "Services | Messenger," (which I usually
keep turned off but, earlier today I noticed in NFW event log, that
Messenger was battering its' head against the firewall), and hit F8 and went
for a logged boot up, and I was back to a normal 32 second boot up !
Closed down completely and switched on, still fine !
Earlier this afternoon I disabled the MS Office plugin in NAV like somone in
here advised, and rebooted a few times and that didn't seem to make any
difference. ...just checked and right-click is instantaneous, or as near
instantaneous as it used to be....

....now where's that "Create a restore point" ?

regards, Richard

your "right-click" -
i.e. about 30 seconds
upwards

OK help me out here, where do I find the MSOFFICE PLUGIN

 

[RJK]

It's in NAV settings. If you've also got Norton Sytemworks installed you go
for NAV on the System works "Options" drop down menu. "Plug in" is under
the "Miscellaneous" button. Or right-click NAV icon in your sytem tray and
when, eventually, you get the pop-out, click "Configure NAV".

regards, Richard