computer crash please help

  • Thread starter Thread starter varvara
  • Start date Start date
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varvara

When I start my laptop (IBM X30 ) it crashes after the logon screen.
The Blue screen appears and gives the following message:

***stop: 01000000E (0x0000005, 0x00000000, 0x00000000)
K_MODE_EXCEPTION_NOT_HANDLED
Beginning dump of physical memory.
Physical memory complete. Contact your system administrator or
technical support group.

I can only start my laptop in SAFE MODE WITH NETWORKING.

I have Windows 2000 Professional service pack 4.

This problem started suddenly without making any changes or installing
any hardware or software.
I have tried disabling Antivirus software and checking disks and have
installed all the latest Microsoft patches and updates. Nothing has
worked so far.

I would appreciate if anyone can give me advice.

Thanks
 
Since you can start the laptop in Safe Mode, the damage is
caused by something that loads in Normal Mode, probably
right after you log on.

For starters, I would move every link out of the Startup folders
in your own profile and in the "All Users" profile.

If this does not help then I would get a copy of msinfo.exe
from someone who has a WinXP CD, and use this tool
to disable every listed startup task.
 
I moved out every link of the Startup folder as you had suggested without luck
I will try you suggestion to use the WinXP CD next if I can find one.

Thanks and I'd appreciate any other thoughts you may have.

Thanks,
 
Great! I downloaded the StartupCPL and now my computer start again
after I disabled everthing on startup. The problem that I am having
now is that my computer keeps crashing with the same stop error as
before when I use certain programs. It seems very haphazard which
programs are making the computer crash. e.g. Microsoft OUTLOOK (all
the time), Internet explorer (1x), Norton antivirus live update (1x).


Is there a way to find out what the cause of this is? Is there a
corrupt file somewhere?

Thanks so uch for your help!
 
If your machine crashes with applications like outlook then
I would do this, in this order:
- Scan it for viruses (www.antivirus.com has an on-line scanner)
- Run sfc.exe (System File Checker)
- Rebuild the machine
 
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