SSK said:
Our DVD/CD ROMS do not work. If we put a CD or DVD in our computer it
just isn't there. I clicked on the device manager to check on it, and
there is a ! symbol. I clicked on the devices (SAMSUNG CD-ROM SC-148,
and LG CD -RW CED-8083B) and it said windows cannot load the device
driver for this hardware. (code 39) The driver may be corrupted or
missing. I tried everything, updating it, un-installing and reinstalling
it, trying to download one from the internet, but nothing worked.
Nothing is wrong with the hardware itself.
If you know what I should do, please e-mail me at
First, the SPAM you will start receiving at the given email address is NOT
from Microsoft and you should never open unexpected attachments and
Microsoft never send patches via email. Always MUNGE your email address
when posting to a worldwide distributed newsgroup.
Second, try this:
1) Log on with Administrative Privileges
2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.
3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.
4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.
5) Restart your computer.
Or try this:
http://www.dougknox.com/
Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)
