Comcast 587 Port re-set prevents email send!

[Cathy]

I am running Windows 2000 (SP4) and Outlook 2000 (SP1) and use Comcast as my
ISP. They just changed their email configiuration and are asking that our
SMTP port be reset to 587 rather than the default of 25 -- apparently in
answer to Spam and/or virus threats.

I have changed my default email settings and included the port 587 change
for the SMTP server. The POP3 server port (110) is NOT changed. I have always
received email fine (no port change on the POP3 server) but I cannot SEND
email anymore! I have looked at many resources and am finding NO answers.

Is it *possible* that I need to change some kind of port setting in my
network or Internet settings? [In looking at the control panel I see icons
for Internet Options, Network and Dial-up connections and Mail -- could this
587 port change need to be added/allowed within these control options?]

I appreciate ANY help --

 

[Roady [MVP]]

I cannot SEND email anymore!
What happens when you try? The send/receive dialog should show some errors.

I am running ... Outlook 2000 (SP1)

Once you've got things working again, you should really update office 2000
to Service Pack 3 level with additional updates.

I am running Windows 2000 (SP4) and Outlook 2000 (SP1) and use Comcast as
my
ISP. They just changed their email configiuration and are asking that our
SMTP port be reset to 587 rather than the default of 25 -- apparently in
answer to Spam and/or virus threats.

I have changed my default email settings and included the port 587 change
for the SMTP server. The POP3 server port (110) is NOT changed. I have
always
received email fine (no port change on the POP3 server) but I cannot SEND
email anymore! I have looked at many resources and am finding NO answers.

Is it *possible* that I need to change some kind of port setting in my
network or Internet settings? [In looking at the control panel I see icons
for Internet Options, Network and Dial-up connections and Mail -- could
this
587 port change need to be added/allowed within these control options?]

I appreciate ANY help --

 

[ERP in PA]

I am having the same problem, running Outlook 2003 SP3 and Windows XP Home
5.1 SP3. Comcast just made this switch on me yesterday. I got my Eudora up
and running, but I am having problems with Outlook. I made the recommended
changes in both of my accounts in Outlook, and clicked the "test settings"
button. I received the test emails immediately. However, the three messages
in my Outbox are not being sent from one of the accounts; the other is fine.
Send/receive proceeds normally but it ignores the messages in my Outbox. I
tried closing out of Outlook and going back in and creating a new message to
send--same thing--it goes into the holding pattern with the others) There is
no error message, but in the bottom right corner it says "Preparing to
send/receive..." and the little paper is going from one folder to the other.
It has been doing this for more than 20 minutes.

Suggestions?

Thank you!

I cannot SEND email anymore!

What happens when you try? The send/receive dialog should show some errors.

I am running ... Outlook 2000 (SP1)

Once you've got things working again, you should really update office 2000
to Service Pack 3 level with additional updates.

I am running Windows 2000 (SP4) and Outlook 2000 (SP1) and use Comcast as
my
ISP. They just changed their email configiuration and are asking that our
SMTP port be reset to 587 rather than the default of 25 -- apparently in
answer to Spam and/or virus threats.

I have changed my default email settings and included the port 587 change
for the SMTP server. The POP3 server port (110) is NOT changed. I have
always
received email fine (no port change on the POP3 server) but I cannot SEND
email anymore! I have looked at many resources and am finding NO answers.

Is it *possible* that I need to change some kind of port setting in my
network or Internet settings? [In looking at the control panel I see icons
for Internet Options, Network and Dial-up connections and Mail -- could
this
587 port change need to be added/allowed within these control options?]

I appreciate ANY help --

 

[Milly Staples [MVP - Outlook]]

What is your default send/receive interval? Try setting to to 10 minutes or
more.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, ERP in PA asked:

| I am having the same problem, running Outlook 2003 SP3 and Windows XP
| Home
| 5.1 SP3. Comcast just made this switch on me yesterday. I got my
| Eudora up and running, but I am having problems with Outlook. I made
| the recommended changes in both of my accounts in Outlook, and
| clicked the "test settings" button. I received the test emails
| immediately. However, the three messages in my Outbox are not being
| sent from one of the accounts; the other is fine. Send/receive
| proceeds normally but it ignores the messages in my Outbox. I tried
| closing out of Outlook and going back in and creating a new message
| to send--same thing--it goes into the holding pattern with the
| others) There is no error message, but in the bottom right corner it
| says "Preparing to send/receive..." and the little paper is going
| from one folder to the other. It has been doing this for more than 20
| minutes.
|
| Suggestions?
|
| Thank you!
|
| "Roady [MVP]" wrote:
|
||| I cannot SEND email anymore!
|| What happens when you try? The send/receive dialog should show some
|| errors.
||
||| I am running ... Outlook 2000 (SP1)
|| Once you've got things working again, you should really update
|| office 2000 to Service Pack 3 level with additional updates.
||
|| --
|| Robert Sparnaaij [MVP-Outlook]
|| Coauthor, Configuring Microsoft Outlook 2003
|| http://www.howto-outlook.com/
|| Outlook FAQ, HowTo, Downloads, Add-Ins and more
||
|| http://www.msoutlook.info/
|| Real World Questions, Real World Answers
||
|| -----
||
|| ||| I am running Windows 2000 (SP4) and Outlook 2000 (SP1) and use
||| Comcast as my
||| ISP. They just changed their email configiuration and are asking
||| that our SMTP port be reset to 587 rather than the default of 25 --
||| apparently in answer to Spam and/or virus threats.
|||
||| I have changed my default email settings and included the port 587
||| change for the SMTP server. The POP3 server port (110) is NOT
||| changed. I have always
||| received email fine (no port change on the POP3 server) but I
||| cannot SEND email anymore! I have looked at many resources and am
||| finding NO answers.
|||
||| Is it *possible* that I need to change some kind of port setting in
||| my network or Internet settings? [In looking at the control panel I
||| see icons for Internet Options, Network and Dial-up connections and
||| Mail -- could this
||| 587 port change need to be added/allowed within these control
||| options?]
|||
||| I appreciate ANY help --