Colours change to black & white for one user only - why?

[David Anderson]

I have designed an Access 2003 application that has several forms with
different coloured backgrounds. I also have warning text messages in red.
Most users can run my application without any problem. However, one user
gets what is an almost monochrome version of my interface. The red text
comes out as black. The coloured backgrounds are either white or light grey.
She is running Windows XP on a Dell laptop. Display settings are for 'true
color'.

I have not had the time to do a side by side comparison with a 'normal' PC,
but I suspect that some websites are displaying with fewer colours than
normal on her laptop, so it may not actually be an Access issue.

Any suggestions as to what might be causing this effect?

David

 

[Lance]

Could there be a problem with the display device.. AKA the screen is burnt?
Try plugging it into an external monitor ( or a different one if it already
is ). Worth a shot anyway..

 

[David Anderson]

Fair point. There may be some sort of fault with the LCD panel on this
laptop. I'll ask the user to try and connect to an external monitor. I'm
trying to debug this issue remotely as we are not on the same site.

David