CLP- 500 Samsung Series (Need new heat drum)

[Just another user..]

Where can i find new heat rollers for cheap?

Never use paper type "HP Brochure Paper Laser Glossy Satinado" in
your CLP-500 printers. After printing about 50 sheets of this paper
the rollers got to hot for the paper. The paper fussed onto the
rollers. It took me about 2.5 hours to get all the paper of the
rollers. I don't recommend taking the roller system apart if you don't
like putting things back together yourself (L.O.L) it was a pain. To
top it off the paper damaged the rollers and now i can't find heat
rollers with out paying half the price for a new printer. Go figure
only companies like Samsung....... Can you believe that my Warranty
was useless? Samsung said, even though the paper was LASER PAPER
Samsung told me it was not covering this type of HP paper.

PLEASE DON'T ASK, why not just by a new printer? Because i can not
afford a new one right now

Ok, I feel better now that i told others........ GOOD LUCK!

 

[Michael Grey]

Does it say anyplace on the HP paper that it is compatible with all lasers?
If so give them a shout!!

 

[Arthur Entlich]

Thanks for the warning. If HP doesn't suggest this paper is limited to
certain laser printers you may, as stated by Michael(below) want to
bring this to their attention.

The question is, does Samsung use too hot a transport or fuser system
relative to whateverstandards the laser printer industry uses in
designing consumables, or is the fault HP's in that they produced a
product that shouldn't be used in certain series of printers.

Seems unfair that the original poster should get stuck here, unless, of
course, the HP paper had notices on it, or Samsung may have violated the
standards (or your printer may indeed be defective) in which case they
seem to be responsible.

Art

 

[Just another user..]

I checked the paper and it said "Compatiblel with most other color
laser printers and copiers". It's going to be a tuff talking to HP
about how their paper broke my laser printer any ideas on what to say
to them?

 

[Commentator]

Thanks for the warning. If HP doesn't suggest this paper is limited
to certain laser printers you may, as stated by Michael(below) want to
bring this to their attention.

The question is, does Samsung use too hot a transport or fuser system
relative to whateverstandards the laser printer industry uses in
designing consumables, or is the fault HP's in that they produced a
product that shouldn't be used in certain series of printers.

Seems unfair that the original poster should get stuck here, unless,
of course, the HP paper had notices on it, or Samsung may have
violated the standards (or your printer may indeed be defective) in
which case they seem to be responsible.

Art

The Samsung manual for my 510 is very clear about the temperature
requirements for paper used.

 

[Arthur Entlich]

Well, they do use that word "most" which they could use as an escape
clause. However, it seems to me that when they sell a product for
generic use, they should be testing it to make sure it doesn't damage
other brands of printers... although that may be asking for more than
any company will be willing to do.

I see there being negligence in two areas here.

1) HP should rate the paper for a certain temperature range, and
indicate the user should check with the manufacturer's specifications
before using it because it can cause damage under certain conditions.

2) Samsung should indicate what temperature their printer runs the
fusers at, and if they are outside of the accepted "normal" range, they
should supply a warning that because their printer uses higher than
average temperatures on the fusers, some laser papers may be
inappropriate for use with the printer.

I think they both share in responsibility and they should probably share
in the costs of repair and replacement of the part. Certainly, you were
the least negligent, you trusted both companies to act responsibly and
indicate the potential of incompatibility.

Since HP is now, to a great extent, a provider of consumables, which
they make substantial profit on, I would start with them. You should
document everything. Keep copies of all emails and letters/faxes. Take
notes during phone calls. Keep all receipts and records of out of
pocket expenses. Make sure to keep the part that was damaged. Send HP
a digital image or photo print showing the damage along with a photocopy
of their packaging and the SKU or UPC number, and a copy of the work
order if you have had it repaired. If not, send them a estimate of cost
of repair. Tell them you trusted that their product was appropriate for
laser printers of all makes since the product didn't warn against using
it with any. That seems like a accurate statement to me.

The main thing is to send the letter to the correct person at both
companies. See if HP has a customer service department for their
consumable paper products. For Samsung, probably best to write the main
office in your country.

Art

 

[Arthur Entlich]

The question is, did they provide the same information for the 500
model, and was it reasonably obvious information. Secondly, did HP
provide a temperature range their paper could safely be used within.

Art

 

[Commentator]

The question is, did they provide the same information for the 500
model, and was it reasonably obvious information. Secondly, did HP
provide a temperature range their paper could safely be used within.

Art

English manual is here:

http://org.downloadcenter.samsung.c...4/20050401101135140_CLP-500Series_English.pdf

Page D.7,
Section : Specifications / Paper Specifications / Paper Specifications

"Must not scorch, melt, offset, or release hazardous emmissions when heated
to 180C (356 F) for 0.1 second"

It also notes a maximum thickness of 7mil (~ 43-44 lbs).

This information takes about 0.5 seconds to find for anyone who actually
RTFM.

HP is not so helpful.

This link,

http://h10010.www1.hp.com/wwpc/us/e...15517-322563-322563-437515-437514-437518.html

is supposed to give specifications but really doesn't tell you anything of
value, altough it DOES note a list of HP's own colour printers the paper is
not suitable for. This would be a red flag to me.

This one is better,

http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=Q6611A

because it at least gives the paper weight, at the upper range of what the
printer can handle.

My conclusion:

Blame the user first for not ensuring paper compatibility, and HP next for
not publishing proper paper specs. I see no fault for Samsung here based on
information provided.

 

[Arthur Entlich]

Thanks for all the research, I'm sure this will help the original poster
to determine what to do next about his situation.

Art