Click Previous/Next message in email crashed Outlook

[tlam]

I have Outlook 2003, when I opened an email then after reading it, I clicked
Previous or Next Item within my message, it crashed Outlook. Does anyone
have or seen this problem before, any fixes or solution? Thanks in advance.

Tlam

 

[Roady [MVP]]

It crashes with what error message?
What exactly is reported in the Event Viewer?
Does it work in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

 

[Eric]

I have the same issue: I read on one of the forums/KB article that it is
related to having Outlook 2003 and Internet Explorer 7 installed. It can be
duplicated consistantly when you are on a plain text or Rich text email and
the next on is a HTML email. As far as an error message, there is none
Outlook just shuts down and restarts. The one thing I have not done yet is to
check the event logs.

The system that I am having the issue with is:
XP Professional SP3
Office 2003 Patched to latest (SP4) I lost track with this one...
IE7
System is up to date with service packs, AV software and other security.

Any suggestions and/or ideas would be helpful.