Cisco VPN Client Kills DNS when using static IP Address

[Tim Meagher]

I installed Cisco VPN Client 4.6 to my Windows 2000 server. My server is
neither configured as a DHCP server nor DNS server and since I have a static
IP address, I don't use the DHCP client either. But alas when I installed
the Cisco VPN Client, my DNS stopped working. I can ping the DNS servers by
IP address and I can also ping the Windows server that I put he client on.
I uninstalled the VPN client and still have the same problem - very
frustrating.

Any ideas?

Thx,

Tim

 

[Ace Fekay [MVP]]

In

I installed Cisco VPN Client 4.6 to my Windows 2000 server. My
server is neither configured as a DHCP server nor DNS server and
since I have a static IP address, I don't use the DHCP client either.
But alas when I installed the Cisco VPN Client, my DNS stopped
working. I can ping the DNS servers by IP address and I can also
ping the Windows server that I put he client on. I uninstalled the
VPN client and still have the same problem - very frustrating.

Any ideas?

Thx,

Tim

Are you talking about when connected or after you installed it in general?

Honestly, it shouldn't have done this. I have it installed on my own box
and have used it a few times, with different client sites, and have never
experienced this. Possibly the default interface while connected is the
wrong interface?

If it's happening while connected, while connected via a VPN, when you
initiate nslookup, what DNS address shows up?

Also, provide an ipconfig /all while it's connected and one when it is not
connected please.

--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

If this post is viewed at a non-Microsoft community website, and you were to
respond to it through that community's website, I may not see your reply
unless that website posts replies back to the original Microsoft forum.
Therefore, please direct all replies ONLY to the Microsoft public newsgroup
this thread originated in so all can benefit or ensure the web community
posts it back to the original forum.

Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCSE+I, MCT, MVP
Microsoft MVP - Windows Server Directory Services
Microsoft Certified Trainer
Infinite Diversities in Infinite Combinations.
=================================

 

[Tim Meagher]

I can't connect with the VPN cuz it can't reach the VPN server cuz DNS won't
resolve, so I can't give you the result of ipconfig /all when for the VPN
connection. After installed the VPN client DNS resolution broke, period,
for all attempts to access otehr IPs by name, and after uninstalling the
client, the problem persists. Other than the IP address, the setting sre
athe same as my other server that connects fine, and by the way, the
settings aer the same as they were when the server was wokring (just before
I installed the client).

Note that my first attempt at installing the VPN client used version 4.0.5.
After that failed, then I tried 4.6... to no avail.

Thx,

Tim

"Ace Fekay [MVP]"

 

[Ace Fekay [MVP]]

In

I can't connect with the VPN cuz it can't reach the VPN server cuz
DNS won't resolve, so I can't give you the result of ipconfig /all
when for the VPN connection. After installed the VPN client DNS
resolution broke, period, for all attempts to access otehr IPs by
name, and after uninstalling the client, the problem persists. Other
than the IP address, the setting sre athe same as my other server
that connects fine, and by the way, the settings aer the same as they
were when the server was wokring (just before I installed the client).

Note that my first attempt at installing the VPN client used version
4.0.5. After that failed, then I tried 4.6... to no avail.

Thx,

Tim

Tim,

Use another machine to ping VPN server name you are trying to connect to,
get the IP and try the IP instead of the name.

Ace

 

[Tim Meagher]

hmm - I can't start up the VPN service. It says it's either a service
problem or an internal windows error.

"Ace Fekay [MVP]"

 

[Ace Fekay [MVP]]

In

hmm - I can't start up the VPN service. It says it's either a service
problem or an internal windows error.

Then maybe that's the issue. What errors are in the Event viewer?

Ace

 

[Tim Meagher]

These are the log files after removing the VPN client software:

Application Log upon Startup:

11/4/2005 12:49:33 AM Symantec AntiVirus Information None 14 N/A AMD2600

Symantec AntiVirus services startup was successful.
11/4/2005 12:49:31 AM Symantec AntiVirus Information None 24 N/A AMD2600

Symantec AntiVirus Auto-Protect Disabled.
11/4/2005 12:49:27 AM Symantec AntiVirus Information None 3 N/A AMD2600

Scan started on selected drives and folders and all extensions.
11/4/2005 12:49:25 AM WINSCTRS Error None 4314 N/A AMD2600 WINS Performance
Monitor Counters could not get the WINS statistics.
11/4/2005 12:49:25 AM W3Ctrs Error None 1003 N/A AMD2600 Unable to query the
W3SVC (HTTP) service performance data. The error code returned by the
service is data DWORD 0.
For additional information specific to this message please visit the
Microsoft Online Support site located at:
http://www.microsoft.com/contentredirect.asp.
11/4/2005 12:49:24 AM WinMgmt Warning None 47 N/A AMD2600 WMI ADAP was
unable to retrieve data from the PerfLib subkey:
SYSTEM\CurrentControlSet\Services\TermService\Performance\Library, error
code: 0x80041009
11/4/2005 12:49:23 AM Symantec AntiVirus Information None 7 N/A AMD2600

New virus definition file loaded. Version: 71028g.
11/4/2005 12:49:21 AM Symantec AntiVirus Information None 7 N/A AMD2600

New virus definition file loaded. Version: 71028g.
11/4/2005 12:48:25 AM ESENT Information Logging/Recovery 302 N/A AMD2600
wins (1072) The database engine has successfully completed recovery steps.
11/4/2005 12:47:40 AM FTPCtrs Error None 1000 N/A AMD2600 Unable to collect
the FTP performance statistics. The error code returned by the service is
data DWORD 0.
For additional information specific to this message please visit the
Microsoft Online Support site located at:
http://www.microsoft.com/contentredirect.asp.
11/4/2005 12:47:38 AM IISInfoCtrs Error None 1003 N/A AMD2600 Unable to
query the IIS Info service performance data. The error code returned by the
service is data DWORD 0.
For additional information specific to this message please visit the
Microsoft Online Support site located at:
http://www.microsoft.com/contentredirect.asp.
11/4/2005 12:47:32 AM MSMQ Information Kernel 2028 N/A AMD2600
Initialization has successfully completed.
11/4/2005 12:47:32 AM MSMQ Error Kernel 2059 N/A AMD2600 Unable to use the
RPC service with the TCP/IP and IPX protocols. Consequently, the Message
Queuing service cannot communicate with other computers.
11/4/2005 12:47:21 AM MSDTC Information SVC 4097 N/A AMD2600 MS DTC has
started.
11/4/2005 12:47:21 AM ccEvtMgr Information None 35 NT AUTHORITY\SYSTEM
AMD2600 The 'Symantec Event Manager' service has started.
11/4/2005 12:47:04 AM ESENT Information Logging/Recovery 301 N/A AMD2600
wins (1072) The database engine is replaying log file
C:\WINNT\system32\wins\j50.log.
11/4/2005 12:47:00 AM ESENT Information Logging/Recovery 300 N/A AMD2600
wins (1072) The database engine is initiating recovery steps.
11/4/2005 12:46:59 AM ccEvtMgr Information None 34 NT AUTHORITY\SYSTEM
AMD2600 The 'Symantec Event Manager' service is starting.
11/4/2005 12:46:59 AM ESENT Information General 100 N/A AMD2600 wins (1072)
The database engine 6.01.3940.0031 started.
11/4/2005 12:46:36 AM ccSetMgr Information None 35 NT AUTHORITY\SYSTEM
AMD2600 The 'Symantec Settings Manager' service has started.
11/4/2005 12:46:33 AM ccSetMgr Information None 34 NT AUTHORITY\SYSTEM
AMD2600 The 'Symantec Settings Manager' service is starting.
11/4/2005 12:46:30 AM ATI Smart Information None 105 N/A AMD2600 The service
was started.
11/4/2005 12:43:42 AM Userenv Error None 1000 NT AUTHORITY\SYSTEM AMD2600
Windows cannot unload your registry file. If you have a roaming profile,
your settings are not replicated. Contact your administrator.

System Log upon Startup:

11/4/2005 12:51:41 AM Application Popup Information None 26 N/A AMD2600
"Application popup: DoScan.exe - Application Error : The instruction at
""0x77fcb333"" referenced memory at ""0x005c0031"". The memory could not be
""written"".

Click on OK to terminate the program
Click on CANCEL to debug the program "
11/4/2005 12:50:03 AM Application Popup Information None 26 N/A AMD2600
"Application popup: RUNDLL: rundll32.exe - Application Error : The
instruction at ""0x00ca3cf0"" referenced memory at ""0x00ca3cf0"". The
memory could not be ""read"".

Click on OK to terminate the program
Click on CANCEL to debug the program "
11/4/2005 12:50:03 AM Application Popup Information None 26 N/A AMD2600
"Application popup: hpodev07.exe - Application Error : The instruction at
""0x01003ca0"" referenced memory at ""0x01003ca0"". The memory could not be
""read"".

Click on OK to terminate the program
Click on CANCEL to debug the program "
11/4/2005 12:50:03 AM Application Popup Information None 26 N/A AMD2600
"Application popup: hpoevm07.exe - Application Error : The instruction at
""0x01103cc0"" referenced memory at ""0x01103cc0"". The memory could not be
""read"".

Click on OK to terminate the program
Click on CANCEL to debug the program "
11/4/2005 12:50:03 AM Application Popup Information None 26 N/A AMD2600
"Application popup: HPOSTS07.exe - Application Error : The instruction at
""0x01693d10"" referenced memory at ""0x01693d10"". The memory could not be
""read"".

Click on OK to terminate the program
Click on CANCEL to debug the program "
11/4/2005 12:50:03 AM Application Popup Information None 26 N/A AMD2600
"Application popup: HPOFXM07.exe - Application Error : The instruction at
""0x022e3cb0"" referenced memory at ""0x022e3cb0"". The memory could not be
""read"".

Click on OK to terminate the program
Click on CANCEL to debug the program "
11/4/2005 12:48:39 AM Application Popup Information None 26 N/A AMD2600
Application popup: Service Control Manager : At least one service or driver
failed during system startup. Use Event Viewer to examine the event log for
details.

11/4/2005 12:48:38 AM Wins Error None 4165 N/A AMD2600 WINS has encountered
an error that caused it to shut down.
11/4/2005 12:48:38 AM Service Control Manager Error None 7023 N/A AMD2600
The Windows Internet Name Service (WINS) service terminated with the
following error:
%%3758096386
11/4/2005 12:48:38 AM Wins Error None 4193 N/A AMD2600 WINS could not create
the notification socket. Make sure the TCP/IP driver is installed and
running properly.
11/4/2005 12:48:38 AM Wins Error None 4192 N/A AMD2600 An error occurred
from which WINS will try to recover. If the recovery fails, check previous
event log entries to determine what prevented a successful recovery. Take
the appropriate action to solve the error that prevented recovery.
11/4/2005 12:48:38 AM Wins Information None 4107 N/A AMD2600 The WINS
database of owner-to-address mappings is empty. It could mean that a
previous invocation of WINS created the table and then went down before its
own entry could be added. The WINS server went down very fast (even before
all its threads could become fully operational).
11/4/2005 12:48:38 AM Wins Information None 4106 N/A AMD2600 The WINS
database of name-to-address mappings is empty. It could mean that a previous
invocation of WINS created the database and then went down before any
registration could be done.
11/4/2005 12:48:07 AM DCOM Error None 10005 AMD2600\Administrator AMD2600
"DCOM got error ""The service cannot be started, either because it is
disabled or because it has no enabled devices associated with it. ""
attempting to start the service iPodService with arguments ""-Service"" in
order to run the server:
{7A7FB085-6068-4898-8CCA-480A9187277C} "
11/4/2005 12:47:26 AM Service Control Manager Error None 7023 N/A AMD2600
The World Wide Web Publishing Service service terminated with the following
error:
Not enough resources are available to complete this operation.
11/4/2005 12:47:26 AM Service Control Manager Error None 7023 N/A AMD2600
The Simple Mail Transport Protocol (SMTP) service terminated with the
following error:
Not enough resources are available to complete this operation.
11/4/2005 12:47:26 AM Service Control Manager Error None 7023 N/A AMD2600
The FTP Publishing Service service terminated with the following error:
The specified module could not be found.
11/4/2005 12:47:15 AM Service Control Manager Error None 7023 N/A AMD2600
The Automatic Updates service terminated with the following error:
The requested service provider could not be loaded or initialized.
11/4/2005 12:46:57 AM Service Control Manager Error None 7023 N/A AMD2600
The Internet Authentication Service service terminated with the following
error:
The data is invalid.
11/4/2005 12:46:47 AM Service Control Manager Error None 7023 N/A AMD2600
The Simple TCP/IP Services service terminated with the following error:
The requested service provider could not be loaded or initialized.
11/4/2005 12:46:47 AM Service Control Manager Error None 7023 N/A AMD2600
The Task Scheduler service terminated with the following error:
Not enough resources are available to complete this operation.
11/4/2005 12:46:10 AM SAVRT Warning None 1005 N/A AMD2600 Auto-Protect could
not scan file C:\WINNT\System32\ati3d2ag.dll for viruses due to low kernel
stack.
11/4/2005 12:46:22 AM EventLog Information None 6005 N/A AMD2600 The Event
log service was started.
11/4/2005 12:46:22 AM EventLog Information None 6009 N/A AMD2600 Microsoft
(R) Windows 2000 (R) 5.0 2195 Service Pack 4 Uniprocessor Free.
11/4/2005 12:46:29 AM Ati HotKey Poller Information None 105 N/A AMD2600 The
service was started.



"Ace Fekay [MVP]"

 

[Ace Fekay [MVP]]

In

These are the log files after removing the VPN client software:

Application Log upon Startup:

Boy, you've got alot of problems here. All of these errors seem to have
snowballed from one error, but I can't pinpoint it. However, after
re-reading your original post, I noticed this one statement that stuck out:

"> since I have a static IP address, I don't use the DHCP client either."

Does that mean the DHCP Client Service is disabled or shutdown?

If that is the case, this service MUST BE RUNNING whether the machine is
configured with a static address or it's getting it from a DHCP server. This
service controls resolution and dynamic registration. Without it, I can
understand all of the errors.

Let me know...

Ace