"Check for duplicate contacts" not working

[Guest]

Outlook 2003, Tools\Options\Contact Options I have selected "Check for
duplicate contacts".

Outlook help says this is supposed to do the following...
"If you save a contact with the same name or e-mail name as one that already
exists in your Contacts folder, Microsoft Outlook will display a dialog box
that allows you to either add the new contact or update your existing contact
with the new information from the new contact."

but I never get the dialog box when I enter a duplicate name. Help!

 

[Sue Mosher [MVP-Outlook]]

Do your contacts use a custom form? THat's the one known cause of the duplicate checking not working.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Yes, all forms are custom, but nothing changed on the first page so I still
see Follow-up Flags. Does this kill duplicate checking anyway?

 

[Sue Mosher [MVP-Outlook]]

Yes, it does.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers